Review of Quality Inn & Suites East Syracuse - Carrier Circle 3*

We got there and parked very close to the front entrance. That was a plus. Once we walked to our room the stairs were filthy. It looked like no one had vacuumed in at least a week. The room was warm so we left to go hang out by the pool with the kids. The pool was dirty and clumps of hair were left on the sides of the pool with small black hair ties. The used towels were overflowing in the bin and there were barely any dry ones left. We went back to the room and showered and left for dinner and put the a/c on. That night me and my 3 kids sat in the room and it was 85 degrees in the room when we went to bed at 830 pm. At 11pm it was still super hot (the thermometer didn't move at all and it must have been 95 or more) and we thought about calling the front desk but even if they gave us another room we would have to move all the sleeping kids our stuff. I am pregnant and was miserable. I hardly slept all night and as well as my husband. I could not believe how awful our stay was. The next morning I just wanted to get out of our room and the kids were so happy to go to the pool and eat breakfast. We ate, the food was ok. The apple juice container was broken and water came out. Only 3 yogurts in the refrigerator. The french toast was mostly burnt. In the pool area which opens at 8am, we got there at 845am, Not one clean towel was out for use and the pool deck was just as dirty as the day before. (why was this not taken care of during the night shift when the pool closes at 10pm? ) We were very disappointed when we told the manager about how hot our room was and he said they never turned the boiler off. He saw that I was pregnant and with 3 kids in tow and didn't offer to compensate us at all for our inconvenience or uncomfortable stay. Needless to say the next day my husband and I were running on empty trying to deal with our 3 kids. Highly disappointed with our stay.