Review of Radisson Hotel Valley Forge 3*

Service: My 2 children and I had to stay at the Radisson as we waited for our place to be fixed. What a dissaster! The Front Desk Manager was rude and insisted that I had brought too many things into the room. I booked thru a 3rd party and had to extend my stay twice, on the third time, the agency changed the hotel to someplace else that was very far, I called and spoke with the Manager and explained my situation, he insisted that there was nothing he could do. He was cold and impersonable and lacked customer service skills. The next day, I insisted on speaking to the Operations Manager, who told me in no uncertain terms that should that happen in the future, just speak to himself or the said manager to get the same rate as the agency. Duh! My girls and I were forced to wait in the lobby for 4 long gruelling hours while we tried to resolve a billing issue. Had the management been considerate and caring and well trained, they would have allowed us to work it out while my children and I were comfortable in our room. The room was not always cleaned, but the one good thing I was that very little noise travelled from the corridors into the room. I think due to the circular floors. My recommendation is to totally remove/change replace all the front desk staff, with folks that are caring and considerate and you wont have to do any advertising at all. The ones that were not cold, were loud and chatty. By and large — they could all benefit from some customer service training. What a waste of good hotel space (could use some renovations in some areas). The location in King of Prussia was the most best thing about this hotel, as it is close to all major highways and our work and school locations. Dont waste your time, if you are used to superb service! I have stayed at hotels all over the world including 5 star hotels from the Mandarin in Singapore to the Four Seasons in Tokyo and the most memorable are the ones where the staff made you feel like you were welcome and went out of thier way to make you feel at-home. Sadly the staff at the Radisson, especially Matt (Front Desk Manager) leaves a lot to be desired. I would not be able to recommend this place (unless of course some of the front desk people are moved to the backroom and doing menial stuff, like carpet cleaning and room cleaning. Put the personable, classy folks up front! There is one front desk agent with a foreign accent that is really personable, but I get the feeling the old fogies will have her military and cold in no time! Good luck with that.