Most of the guest services employees and concierges would be the only reason to recommend this hotel.
I booked a room with free breakfast and paid a little more for it. When I checked in, they said I did not have free breakfast and that was only for gold members and I would have to purchase breakfast-$10 for the “bread and fruit of the day” was one of the choices.
The parking choices were $45 per day to valet on site or $30 per day and you go find your own parking somewhere downtown.
The pool was big and the hot tub was big, but was always cold because there was always a hose of freezing water running in the hot tub.
While we were in the pool area, a security person (? ) came in and told me to get rid of my Diet Coke or she would be banned from the pool because no drinks are allowed in there. There are no signs or any type of listed or posted rule about this and I was literally sitting next to a vending machine. When I didnt jump right up (because my kids were gathering their things so we could leave), she got very angry and told me I had to get out. I told her I was just waiting for my kids to get their stuff. Almost everyone that worked there was kind and helpful, except this pool lady and the check in lady who looked down her nose at my request for free breakfast because I was not a “gold” member.
I think most of the staff did their best trying to accommodate guests and requests during a time when their city is still recovering from shutdown! I wish I could leave 5 stars for bellmen, waiters, and concierges and 1 star for the hotel ripoffs and snobbery!
I booked a room with free breakfast and paid a little more for it. When I checked in, they said I did not have free breakfast and that was only for gold members and I would have to purchase breakfast-$10 for the “bread and fruit of the day” was one of the choices.
The parking choices were $45 per day to valet on site or $30 per day and you go find your own parking somewhere downtown.
The pool was big and the hot tub was big, but was always cold because there was always a hose of freezing water running in the hot tub.
While we were in the pool area, a security person (? ) came in and told me to get rid of my Diet Coke or she would be banned from the pool because no drinks are allowed in there. There are no signs or any type of listed or posted rule about this and I was literally sitting next to a vending machine. When I didnt jump right up (because my kids were gathering their things so we could leave), she got very angry and told me I had to get out. I told her I was just waiting for my kids to get their stuff. Almost everyone that worked there was kind and helpful, except this pool lady and the check in lady who looked down her nose at my request for free breakfast because I was not a “gold” member.
I think most of the staff did their best trying to accommodate guests and requests during a time when their city is still recovering from shutdown! I wish I could leave 5 stars for bellmen, waiters, and concierges and 1 star for the hotel ripoffs and snobbery!