Review of Element Las Vegas Summerlin 3*

William B.

07/04/2015

Respond
1/10
My business partners and I were in a meeting in this Element Hotel in Summerlin. After we all left the meeting I realized that I left my sling bag inside the meeting room with $10, 000 cash and other important documents on it. I asked our friend who was with us in that meeting to contact the hotel since she is the one who made the reservations for our meeting, to ask the hotel staff to put aside my bag and leave it at the front desk. I drove back to this hotel and upon arrival asked the front office staff on duty to let me in the meeting room. When he let me in the room I saw my sling bag and immediately checked the contents of my bag. I realized that $10, 000 in cash was missing. I asked to see the General Manager and told him of the theft. The manager said he would pull out the cctv video recordings and the key log entry reports for the meeting room as it has an automatic self lock mechanism. He also said one person entered the room after our meeting. We called the police dispatch to file a report but it was quite busy and they told us it would be a few hours since almost all the police force were at the EDC event that night. We waited until 12midnight and no police officer showed. On Monday of June 22, 2015 I filed my police report at the Las Vegas Metropolitan Police Department. My personal experience with this hotel was terrible and I don't see the sincerity of the General Manager and the front office staff to assist us in resolving the theft incident. And for the record they did not even bother to get my mobile no. Just in case they want to report something or update me of this matter. Security of the guests and or your family is the utmost important thing whenever you decide to get a hotel and this hotel definitely failed.

Nightly rates from $167

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