Review of Element Las Vegas Summerlin 3*

See my post about the poor experience here! Looks like hotel may not have posted my post, and since we are still waiting thought I would share the poor experience. We booked the hotel months ago. We have several family members staying here for dad’s bday. We booked two adjoining rooms since we were traveling with kids. Upon arrival we find out hotel is under construction/renovation, including the lobby which has been full of dust, noise and smells of paint and such. We weren’t told when we booked or prior to arrival about the construction. However, our adjoining room necessity meant upon arrival we were told we had to stay on third floor, but could only do so for one night. Had to check out by 10am this morning to move to newly renovated room on fourth floor. Although not anything we wanted to do, they offered us a token $50 credit for rooms. We had no choice and checked out of our first rooms to move to our new rooms by 10am (hotel even sent someone to our room at 9am and knocked and disturbed us). Guess what — surprise — unlike the promise last night rooms weren’t ready this AM, so had to check bags and disrupt our plans and continuous multi night stay here. Now it’s the middle of afternoon and rooms aren’t ready still — they were still cleaning them (glad to see getting us in our rooms was a priority). Staff at front desk acted as if our problem because of the rooms “we required” (the adjoining room for our kids). Unreal — no offer of additional compensation for our inconvenience and I am an SPG member and Marriott Rewards member. Guess we are the inconvenience to this hotel staff. Asked to speak to manager and he/she isn’t in or available. Asked him/her to call my cell since my family is sitting in lobby under construction but no call yet.