Review of Renaissance New Orleans Pere Marquette French Quarter Area Hotel 4*

A nice hotel but was sadly disappointed by the experience. On checking in, it turned out that they gave my reservation to another person who had the same first name but different last name than me. They didn't realize this until I was at the door of the room, trying to get in but the key wasn't working. They gave me another room with no upgrade or compensation (I am a Marriott Gold member), although that didn't bother me, what I did find strange was that through my whole 4 night stay no cleaning service came to fix the room at all. I needed my car from the valet quite early in the morning each day. The 1st day I called about 20 minutes before and had no issues. The 2nd day, again I called 20 minutes before and they said we can't do that because the pick up area is full and I should come down early so I have enough time for them to get my car. The reason I'm calling ahead is so I can be downstairs at the time I need to be, and the car will be ready, so this was not helpful at all. The 3rd day, I called the night before to prevent the scenario from day 2, and they said to just call in the morning… I told them the situation from the day before and they said they will leave a note. Of course the next morning, my car is not there and again I am waiting for the valet. There is a restaurant downstairs which is just okay. What is convenient is that you can call to order from your room and then pick it up in 15-20 minutes downstairs. The menu provided in the room is outdated to the point where the number on the menu to call is wrong. I then had to call the room service line to reach them. After I ordered and specifically mentioned I will come downstairs to pick up the food, they brought the food to my room. They charge an extra $5 to deliver to your room, and the server was quite rude/sarcastic saying she can just bring the food back downstairs instead of just taking off the $5 charge. I didn't really care for her or the conversation so I just took the food. After my stay, they charged my credit card twice, for my current room and the room they gave away in the mix-up. I had to call and have them correct the charge. The hotel is quite nice, clean, and most of the staff friendly. However, all of the mess-ups really took away from the experience.