Review of Hyatt Place New Orleans Convention Center 3*

Our stay there started off alright. The convenience of the hotel to the streets of New Orleans was what attracted us to this particular hotel. We are a family all about left-overs so we were a little down that the room did not have a microwave, but it was one downstairs. The reason that I gave this two stars was because of the cleaning service of the hotel. Going into the second day our room wasn't clean because the kids placed the DND sign on the door. The so on the third day (the day before check-out), we made sure that no signs were on the door and we went into the lobby to wait for them to clean the room. Apparently, they didn't reach our floor until 5:30PM (a little late for me), but when we went to the lobby they were right next door to our room. We were in the lobby until 6:45 PM and our room still was not clean. We asked the operations manger and when he checked into it, they said that we refused service (which was a lie)!? So, of course we were upset and they finally "cleaned" our room. When we got to the room the only thing they did was make the bed, vacuum the floor, change our towels and give us more soap. The toilet nor shower was not cleaned, the floor was not swept, and our sheets were not changed (and we requested that they change them). We called the manager back and he pretty much told us that if the guest are staying for more than one night they just "spot clean" until the third/fourth day of the guest stay. So, even if they saw a mess (soap scum, dirty toilet) because it was our mess, they would not clean it. Aside from that issue, the staff was nice enough and, again, the hotel is placed at a great location within a mile of the main attractions.