Review of Best Western Riverfront Inn 3*

I reserved a room for the 11th of July a couple weeks in advance checked in at 5:30pm. Seemed a little sketch since I just gave my name and they asked if I was using the card on file. Didn't ask to see the card or an ID but whatever just sign in 2 spots and here's your key room 523. The room was average a little run down and obviously not covid Era clean, couple hairs in the tub dusty around the edges on about everything and some clear price tag sticks on the floor from the previous person. But, also not a super big deal. The bed seemed comfy and my husband and I were just exploring the area so whatever. The AC sounds like a dump truck but it was also kind of white noise soothing. However at 3:30 in the morning we were rudely woken up by a couple drunk people barging into our room with a key they had gotten from the front desk. I cannot even imagine who had it worse in this situation the drunks who rented an occupied room and were launched at and verbally assaulted by a crazed, tattooed, mostly naked man sporting hot dog underpants. Or us. I immediately called the front desk whom seemed unaware that the room already had an occupant. I expressed that this was totally unacceptable and that I wanted to speak to a manager. I was told a whole story about how the system showed the room was vacant and the lady for her part was distressed because she also had the drunk people at the desk probably pretty angry as well. I was told a manager wouldn't be around till Tuesday. Needless to say we left immediatly. I was told I would not be charged for the room which really was not much consolation considering my adrenaline level at the time. Would not recommend.