Review of Chase On The Lake 3*

My husband and I recently stayed at Chase on the Lake Resort for a weekend away. We did the special moments package. I had stayed here in the past and knew that the rooms were old but was ok with that because they were always clean. Our room was clean but had a ripped chair, the bed spread had a large yellow stain on it, the bathroom had a light bulb out and the shampoo, conditioner and body wash were all empty. The dry wall was also coming apart on the ceiling near our shower. Again, we didn’t expect brand new so didn’t complain because we were trying not to sweat the small stuff. Upon check in they had the wrong rate for our package even though I had emailed ahead to make sure it was correct. The front desk lady fixed it but it was just another issue. The sauna in the pool area had a padlock on it and according to other reviews has been that way for quite awhile. The hot tub is DISGUSTING! A large dark ring around the tile shows that it hasn’t been cleaned in a very long time. Just gross. Parking is also a nightmare so once you get a spot I wouldn’t suggest leaving. The worst part was that on Saturday we attempted to eat at the restaurant 502 and it was obviously busy so my husband went up to the bar and ordered us a drink while we waited. A table eventually opened up and we were there for 50 minutes and not one server checked on us. I was talking it through with the hostess who gave us every excuse in the book and offered no solutions. I eventually told her we were leaving and she said “Sounds good. ” I tried to talk to the front desk about it and the gentleman told me that he couldn’t “cook our food or pour drinks so other than saying I’m sorry and passing the message on I don’t know what I can do. The staff needs some extensive customer service training! I emailed the property and attempted a phone call and got no response from the resort. So disappointing! I would never stay here again! For those of you willing to give this place a chance here are my positives: We both got massages in the Copper Door Spa and they were excellent! We did go to the 502 on Friday night and had really good food with decent service. It’s obviously not consistent though.