Review of Wyndham Garden Grand Rapids Airport 3*

Monica J.

08/19/2018

Respond
4/10
"Yuck" is the first word that comes to mind. I've stayed is very expensive rooms and very inexpensive rooms and to be honest, I'm great with both if they are clean & well maintained. Upon arriving on the shuttle, I noted it was located behind some other businesses. Typically, not a problem for me but it was dark and a little scary at night. I was greeted by a very nice receptionist who got me checked in. She sent me with some very odd directions; something to the tune of 2 rights, a left to get to the elevator and then several more turns to find the room. I'm thinking "how big is this place to need directions like that? " Well, after dragging my luggage down several disgustingly stained carpeted hallways, I find a rather scary elevator. Yes, the only one I am aware of. I find my room and find the door has quite a gap and perhaps has had a plate removed from the face? I look around and find this is the case with many of the doors. I'm not feeling comfortable about this. I enter and the smell of smoke fills my nose. No! I haul all my things back down to the front desk and she gives me a new room. I haul all my things through the dirt halls again and find a new room with a better latch and very little smoke smell. I will say the room was clean and the bed was somewhat comfortable but there was makeup on the cover, which was quickly removed. But what sealed the deal was the next morning when they couldn't "find" the shuttle driver and nearly made all of us late for our flights. Over a half hour late and a van full of angry people is not a good idea. Just spend the extra $10 and stay somewhere else.