Review of Super 8 2*

Tmark P.

08/02/2016

Respond
1/10
This is by far and away the absolute worst hotel I have ever stayed in. I came in at 4am this morning (Tuesday) and checked in. I told the lady at the desk that we would be staying until Wednesday morning. She said she would only charge me for one night and give me an early check in. My family and I left for a bit and came back and were locked out of our room. When we asked for a key, the man said we had to leave or pay for another night. I explained to him what had transpired earlier with the other clerk. He didn't care. I asked him to call a manager and he said he would. He came back and said nobody answered and so he couldn't let us into our room. I started getting angry and asked him why it was my fault that they could not properly train their employees. He got mad and started raising his voice, told me to set down and wait he would call another manager. Finally he comes back out and says she told him to give us room keys and she would talk to the other employee and get her side of the story. I asked if that meant I could stay or if I was being kicked out or if they were going to try to charge my card without my knowledge. He really got mad and started yelling at me to leave his lobby. My wife asked for the managers name and he refused to give it to us. When we got a card from the desk he said that manager was on vacation. We asked for the other managers card and he refused to give us one. Then we asked if we needed to call the police to get things straightened out and he screams, "You know what! I am going to lock you out of your room because you refuse to leave my lobby! " We told him we just wanted confirmation on what was happening in a timely manner. He starts berating us about how the manager will either write up or fire the other employee and all we cared about was our dollar. He then said "The manager just told me to give you your room keys and not to charge your card so that is what I am doing but I will call the police if you don't leave my lobby right now! " I told him that was all he had to say from the beginning. Such horrible customer service. Don't spend a dime here.