Review of Super 8 2*

My daughter and I checked in to the Super 8 hotel at 1330 S Dirksen Pkwy, Springfield, IL. We noticed the lobby was dirty and outdated but thought we would give the place the benefit of the doubt. The elevator though smelled horrendous and resembled old beer and cigarettes. The room then did not fair much better. We immediately noticed a large stain on the comforter and floor between the two beds. Within minutes we called downstairs and asked for housekeeping to bring up a new comforter, additional pillows, and alerted the front desk of the cleanliness of the room as well as our disappointment. The front desk attendant told us there was no one from housekeeping there and we would need to go to the front desk for additional pillows never addressing the comforter issue. We then started to look around and found a horrifically kept up room which included a bobby pin, pop cycle sticks, and potato chips under the bed. We then lifted the bed skirt up more and found the boxsprings where covered in what looked like dog urine. This was present on both beds as well, one worse than the other. We then stripped the sheets and found A LOT of various blood stains of which one looked very fresh. Needless to say it was something I did not want my daughter or I to sleep on. Our journey then took us in to the washroom where we found mold caked in the shower stall. I immediately called Wyndham Customer Service and was on hold for nearly 20 minutes before hanging up to try and reach my bank before they closed. After a call to my bank I called Wyndham Support back and waited an additional 15 minutes before speaking to someone who was only able to help me secure a new reservation at another hotel but could not help get my money back for this debacle of a room. The rep also told me that I would need to file a complaint either online or over the phone. This is the point of my letter today. We then grabbed our bags and headed downstairs to complain in person to the front desk when we were told that we would not be getting our money back because we were upstairs longer than 15 minutes. I could not believe what we were hearing, that they were unwilling to delete the charge because it took us more than 15 minutes to notice the blood, urine, and mold covered hotel room that we were renting for the evening. They did offer us a new room but at this point I just wanted out of the building and immediately left and will never set foot in there again.