Hilton Garden Inn Chicago/Midway Airport

Hotel

I would like to say thank you for such a wonderful stay! Everything from checking in the hotel with Gismerait Hernandez assisting us, making sure we were absolutely happy was such excellent customer service. She had such a nice smile and we really felt welcomed. Breakfast was absolutely perfect! Good job Hilton staff and thank you!

Staff was very nice on Saturday. Thank you Paris for being so kind to us. We arrived at the hotel and were treated very kind on Saturday. We were suppose to have gotten an AARP discount. That did not happen (we found out on Sunday) We were also told on Saturday afternoon that our Sunday breakfast was going to be complimentary. Also the receptionist at the front desk was very snotty to say the least on Sunday. She also locked us out of our room and said that our credit card did not work. I had a handicapped daughter in the room at the time. She finally gave us another card so that we could get back in. (Well, why did the card work on Saturday? ). The lines of communication need to be open at all times between shifts.

It's a great hotel with quick access to the airport and free parking. The staff are friendly and helpful. Watch out if you are flying in as the buses are picking up in departures due to construction but there are no signs.

Staff very friendly and have excellent customer service skills! Food and drinks are good. Hotel location is a bit far from shops. But right infront of the MDW airport, shuttle bus is available!

We had been moved to Garden Inn after an awful experience at a different hotel. We arrived in the early evening, our room was ready and the staff was very attentive. The room itself was exceptionally clean, comfy bed, decent towels. The shuttle and access to MDW is super easy. We spent 2 days in downtown Chicago via the orange line, which the staff also helped us with. Once we checked out, the happily held our bags until our flight. Only negatives, the breakfast was average and the tub/shower was kind of small. For an average 3-star hotel, this one definitely goes above and beyond. Especially the staff.

Very good quality of the M3jores.

Customer service could be improved. When checking in to my room the lady didn't even make eye contact and asked what I needed. The bed was comfortable and the room size was great. I could hardly hear any of the neighbors, a toilet flush here and there. The shower was a great size compared to another hotel I stayed at the previous night. 11.95 breakfast is a bit pricey if you don't eat much so I suggest going out for coffee and a bagel if that's all you eat in the morning. Overall great place to stay compared to other hotels!

Excellent service and better facilities.

Good hotel. Very accommodating. Out of the way if you're flying into Midway.

Very nice and affordable for the area. Convenient for West Loop business.

Staff was nice but as far as amenities, it was lacking for the price. Im not used to having hotels actually charge premium price for breakfast as well. The bed was too hard for me, but they have great Neutrogena bath products. Overall, it was ok.

I love any hilton affiliated hotel. My kids aswell. So comfortable clean and accomidating. 100 stars.

I had a very bad experience with this hotel. I was trying to reach a guest, I called and I ask to be connected to the room. Some weird lady answered and was asking me all kinds of strange questions. What do I need in the room why im calling and my last name. I refuse to deal with this interogation and I am simply reporting her outrageous behavior to the top management. She needs to be fired.

A few of us stayed overnight one night for a layover. The staff was very hospitable and accommodating. I would happily stay again.

We had fun their everyday. But then there was something blind when all the music hit across our face that's when she rushed out of the room and their was a hell of a fight night.

Rooms were clean pool water was warm staff is friendly and helpful. Breakfast was delicious they have a wide selection.

As always HGI is consistent. Friendly staff, clean room. Gym was good. Had the salmon for dinner at the restaurant and it was delicious.

Nice hotel. Nice work out facilities. Nice rooms. Breakfast was very busy, but never got waited on or asked for a coffee refill. Had to get my own eggs, bacon and coffee. 5 stars other than that…

No complaints. Room ok. One of few suites in area. Parking plentiful. Starbucks nearby. Staff merely useful. Food mediocre but plentiful. Location for south side staging is perfect.

Nice hotel, friendly staff, well appointed room with fridge and microwave. Fast Wi-Fi. The airport is audible depending on your room and which runways they're using, but it's not bad. Nice workout room with machines and free weights.

No choice to light breakfast.

Room was clean and spacious. The Hotel complex was a little difficult to navigate to actually find the hotel, but that isn't the fault of the Hilton. Staff was extremely friendly. Walls seemed a little thin, however our neighbors were a room full of unattended children that we're yelling and screaming and bouncing off the walls until 1am, so I'm not sure it was the insulation level of the walls, or the decibel level of the neighbors that was the issue.

This hotel seems fairly new. The room was nice and spacious and of course clean. It had a mini fridge, a microwave, a coffeemaker a desk, and various nice furnishings for said appliances as well as the TV. There was also a chair with an ottoman. The hotel also has a noise curfew which can be invoked if the room next door is too rowdy. The on hotel restaurant was pretty complete as a hybrid of buffet and made-to-order, which is primarily highlighted for omelettes.

Nice place to stay near airport with on call shuttle. Does not have a hot tub. Also, fitness room is not 24 hour. Got a good night sleep. Didn't eat breakfast since it would cost $12. Used hot wire app to get a room here.

Clean. Quiet. Cheap. Plus free cookies and lemonade and coffee at the entrance. Pool looks not great, but nice outdoor seating. The restaurant/bar is convenient and not bad. Uses a 24hr shuttle to the airport, but call to see when it arrives if getting in at odd hours.

Very nice hotel. One of the better garden inns. Close to myself obviously. Good sized rooms. Nice bathrooms. Bar could be bigger but bar stead very attentive.

Quiet. Quick. Tasty. And service was great.

I stay here when at midway. Good service, nice rooms. I Really like the refrigerator and microwave in the room. Close to midway but not too noisy.

Good park & fly option near Midway. Very comfortable bed, and room was very clean. Staff is very friendly and accommodating. Would stay again for a one-night connection.

Great for a one night triop, but the pool was FREEZING cold.

Nice hotel. If you are coming from the airport the shuttle can get full quickly because of all the hotels it services.

No issues. Breakfast was delicious. They had a bottle of Laphraoig at the bar.

This is a very nice, clean and friendly place. Had a really nice four day stay here. Would recommend.

Hotel was about five minutes from airport. Room was fine. Gave us free parking for Christmas.

It was great to stay at the HGI. Rooms were clean, beds are comfortable. Also the people were awesome.

Close to the airport. Recently renovated. Staff was friendly. Rooms were clean. Lots of air traffic noise due to proximity to the airport. Nice business center and good Wi-Fi.