Hilton St. Louis Airport

Hotel

I’m going on night 2 of no heat in 30° weather. I have reported the issue to two different employees, yet nobody has been to my room to fix the issue. 0/10 do not recommend!

Don't give people validation tickets for parking at checkout and then refuse to honor them when they return from their trip.

This is a large older hotel. I’ve been sitting in the lobby this morning for an hour and have heard no less than 10 people tell the front desk they are out of coffee. No effort has been made to fill it yet. Older room TV’s with no way to enable HDMI for video game counsel. Leaving sports team nothing to do. No pool. Breakfast is not included and overpriced in the lobby. It was cheap hotel stay and fairly clean but really needs some updates.

The front desk is entirely unhelpful if you have any problems. Upon arrival my bed smelled like urine but they were unapologetic about this and I had to be the one to suggest they get someone to send up new linen so I could remake the bed. The mattress cover was also stained with old blood but I didn’t even bother informing the front desk since urine didn’t phase them why would blood. At no time during my stay did they come up to remake the bed so my stay consisted of two pillows a light blanket and half a sheet set. Also they failed to inform us apparently construction is going on at the hotel and this starts at 7:30 am with hammering and drilling. So much for sleeping in before your flight. All other staff at the hotel seemed extremely helpful and kind. A big thank you to the maintenance guy who brought me the blanket and the restaurant staff. The worst Hilton ever! Don’t stay here stay anywhere else.

Just avoid this one…. Room was disgusting. And no, that wasn’t our washcloth.

Had a catered dinner there on Saturday night and they were not only short staffed for the size crowd we had, but the steak they served was severely under-cooked. Several people complained and asked for medium or medium well as it was VERY RARE. We were met with the choice to have chicken instead (not the same as a Filet Mignon! ) or do without any meat. They couldn’t provide a better cooked piece of meat. They never offered cooking options to begin with. I’ve been to other events that gave u the choice of rare, medium rare, medium or medium well. Someone asked for butter that took 20 minutes to get. The bread was served late into the meal (like at the end) and it was cold. I expect better from a Hilton, especially for what they charge to groups. Personally, I would not book a large catered event here.

No TV guide in the room, had to go down to the front desk to get one. No place for personal toiletries in the bathroom, have to stack them on the back of the toilet with the tissues. View of the airport is actually a view of the roof and the Hertz car rental sign. After 3 hours the AC is still attempting to cool the room. Can’t call the front desk by using the front desk option on the phone. You have to go down to talk to them. Parking is not included.

We arrived just before midnight and when we checked into our room the smell was AWFUL! Very very strong mildew smell that appeared to be coming from the bathroom. The tub drain was gunked with yellow nasty caulk and there was a dead bug in the tub. There was hair and clumps of what appeared to be toilet paper on the floor. The light when we walked in didn’t work. I called and spoke to the manager, Kenzie. He said they were booked for the night so there was nothing they could do. He then offered to send maintenance to clean the drain and said they could spray a super strong deodorizer (which I’m sure would just make matters worse by adding an additional smell). He wouldn’t even come to the room to check it himself when I asked. Definitely will not stay here again not only for the poor room quality but also for the poor customer service.

Another memorable New Year celebration. Bar service was fantastic. Rooms good and surprisingly quiet.

Had a wonderful time. The staff was very polite and helpful.

Close to airport. Guy serving at bar was great.

I enjoyed my stay. I felt at home. All the employees were great.

Noisy rooms, and may sound kinda strange, but I think our door to our room is to small for the door frame. Light from the hallway comes through on all 4 sides of the door when closed. Really strange/weird.

The beds and the pillows are amazing. The bar serves food until 11:00 last call for drinks 11:30. And this was on a Monday night.

Very friendly staff, nice rooms.

Was an awesome stay. Super comfy beds and awesome atmosphere.

Excellent bar and restaurant, wonderful open spaces.

Man, I feel like I’m full of complaints lately, but also feel like I need to share my experiences when they are this egregious. Hilton St. Louis Airport finds it acceptable to provide me a pack and play with no mattress for Caroline to sleep in. They had it in my room, ready when we got there. I thought surely a mistake, went to the front desk to request the mattress and was told they don’t have one for the pack and play (they literally come with one, like you can’t buy one without a mattress). Instead I was told they could give me sheets and a blanket to lay on top of the hard plastic and metal bars. Sure, if I didn’t value my child’s life I could have accepted that suggestion, but the chances of her rolling around on loose sheets, getting tangled, suffocating and dying are entirely to great. I shared that with the individual at the front desk and his response was, “How am I supposed to know how old the kid is”. Fact of the matter is that it wouldn’t be acceptable for a child of any age to sleep on metal bars/hard plastic and common sense would tell you if a child is sleeping in a pack and play they would be fairly small. Thanks for the outstanding child sleeping accommodations.

This is a great hotel about three minutes away from Lambert Airport. The food in the bar was good and the bartender was very helpful.

14 minutes ago on  Google FILTHY, FILTHY, DISGUSTING, VOMIT PROVOKING EXPERIENCE! Shortly after this review I will be going to the State to advise that this location is not following the CDC's guidelines to protect its guests from COVID-19. I used to be a fan of Hilton Hotels until I had the horrible misfortune of choosing this location to visit. First of all we had previously driven almost 30 hours from Denver Colorado to Locust Grove Virgnia and stayed only one day and t… Weiterlesen.

I'm usually always happy with Hilton because of their hospitality and friendly staff but this Hilton was not the case. The receptionist never smiled during my check in, and when I asked the front desk to bring me Shampoo because they placed 2 body wash instead, they told me to come to front desk and pick up by myself. Very disappointed and will not come back here. The room itself was nice except the temperature was set to 56 degree…

Hotel was decent. This Hilton is a little older an a few issues in the room with plumbing fixtures. The bright spot was the breakfast buffet. Find Curtis Ketchum and sit in his section. He will brighten you day. I was up early each morning and at breakfast at 6am when very few people were there, and enjoyed a few spiritual chats with Curtis.

The bad: checked in to a room at 82 degrees and without a functioning A/C, after driving for hours and it being near midnight with individuals with health issues (such that a hot room is a genuine risk). The good: when requesting a new room, staff were friendly and prompt, upgrading our party to a properly cooled room within short order. The great: were were given a further discount on our room rate for the trouble. So overall, a positive experience due to solid staff and customer service. Location is perfect for heading to the airport. Building is well-maintained. Would certainly stay there again.

It's a convenient location to the airport. The airport shuttle is nice. The shuttle driver is friendly. Overall, the hotel seemed older. The carpet on the way to the far elevators looked worn and a little dirty. Our room had a connecting room and unfortunately, between the thin walls and the connecting door, we could hear all the conversations going on in the next door. We ate dinner at the hotel restaurant. Took a little longer to get a table because they seemed short staffed and the hostess wasn't there. Food is average, the wait person did her best going between tables.

Consistently good, this is an older Hilton property that is upgraded regularly and well managed. Staff is professional and good at what they do. I've been staying here once or twice a year for decades and find it very convenient. It's right across from the airport and less than 20 minutes from downtown, the ball park, the zoo, and other tourist destinations. Parking is secure and reasonably priced and the large property is good for business meetings, family reunions or whatever else you want to do in the metro St. Louis area.

It was really nice! The staff was helpful, personable and kind. The room was quiet despite the proximity to the freeway and airport. The views of the airport are fantastic! We watched a storm go over the airport on Saturday from Tower 1, 6th floor, it was super cool to see and the kids liked watching the planes! We'd recommend it!

The hotel is conveniently located near the airport (5 minutes on the airport shuttle). I had a spacious room that included a sofa. The furnishing were nice. The bedding was crisp and fresh. There was live music in the lounge when I arrived in the evening. The breakfast buffet had a good variety plus an omelet bar. The staff was friendly and professional. The hallway on my floor was stuffy and dated, but that didn't carry over to the room which was quite pleasant.

Lobby is nice and shuttle is great but the west wing is very outdated. The doors and walls are thin and rooms small. I could hear every peep from my neighbor which resulted in little sleep. No refrigerator but there is a pantry for beverages and snacks. Room Service was good and quick. Staff is nice and very helpful but more so in the morning/day. Rooms overall are clean. Bar area is nice. Edit: The room I am in has a door that leads to the room next to mine. While it locks, it is thin and there is a GAP at the bottom where I can see the light from the other room. So obviously it's not very safe! It's about an inch. I do not feel safe and this needs to be addressed ASAP. The one star review is because safety is a huge concern.

A good Hilton property located adjacent to the STL airport making travel very convenient. The amenities are top notch and the rooms are equally as nice. The staff is helpful and outgoing. One of my go-to properties.

Nice clean hotel, comfy beds. Breakfast was great! The only thing I did not like is that you have to pay for everything, e, g… parking, breakfast… nothing was complementary.

Normally I really try to give businesses the benefit of the doubt. However this hotel needs to address a lot of things. We had to book this hotel due to a soccer tournament. I would not have selected this hotel. Their service is extremely slow to say the least. The pool area had paint flaking off into the water and it was dingy and dirty. There were never any towels available to dry off. The 1st evening we spent there our room was 85ﾟ and no way to open up a window. We were given a Box fan as our only solution. We were given that night at no charge. After the air situation was fixed because of a disgusting airfield or. We came back into our room to find a dirty diaper. That was left on the side or partially underneath the bed. That was disgusting. Their solution was a drink ticket and 3 appetizer tickets that we could not use. The reason we could not use the appetizer tickets as we were leaving the next morning and there was a fire drill that needed to evacuate the entire hotel. There was mold around the rim of the sink, dirt in the closet and when we went to make a cup of coffee the creams we curdled. All in all not a very good stay at all for the price they were charging. We have stayed in nicer places for less money and received better service as well as better value. I would never stay at this hotel again. It's unfortunate because they could potentially be a decent place. The only bonus is they allowed dogs.

It is very nice. The park and fly is very helpful. The only issue was a long wait to get a shuttle back from the airport. We had to wait for two trips. It was around 30 minutes.

The breakfast buffet is kind of pricey but very delicious. Definitely worth it. The French onion soup for lunch is to die for. As for the hotel rooms… No refrigerator which kind of sucks on extended stays. Someone said one may be requested though. The views are also very bleh from the rooms. Nothing but carports and the airport. For a hotel though, I think the service and cleanliness have been great. Great for business trips in my opinion but not a great hotel for pleasure / vacationing. I'm docking a full star though for DINING ROOM cleanliness. I understand a dirty spoon or a small spill being missed on occasion, I've worked food service. Only one of the four meals I ate here during a 5 day stay had a 'presentable' table ie: No spills or dirty dinnerware when my party was seated. Really disappointed because the food is really good.

The breakfast buffet is kind of pricey but very delicious. Definitely worth it. The French onion soup for lunch is to die for. As for the hotel rooms… No refrigerator which kind of sucks on extended stays. Someone said one may be requested though. The views are also very bleh from the rooms. Nothing but carports and the airport. For a hotel though, I think the service and cleanliness have been great. Great for business trips in my opinion but not a great hotel for pleasure / vacationing.

When we checked in we were told that parking and breakfast would be free to us because we were military, well after our 3 day stay we were charged for parking… we even went back in and spoke to the front desk and they just blew it off and stated “I don’t know who told you that but we don’t”. I think they should have honored what we were told at check in because one of the gentlemen that was there and checked us in (Chris) was also there at check out! Other than that the hotel was ok rooms are small and ours was dirty and hadn’t been dusted in quite a while, I could tell because of the layer of dust on the ice bucket and tables.

Actually just went for a conference but the restaurant is delicious and the banquet room are fairly nice. The people working there were quite nice too!

The hotel is well located just 5 minutes from the airport. It is also only 1 minute from Avis rental to return your car. The hotel has spacious and well-laid out rooms. The pool is large and clean. The restaurant is very full and the bar is open late in the evening. The customer service is excellent. In General the facilities are spacious, clean and refurbished.

Staff have always been very friendly, rooms are spacious and have a retro feel. Love seeing the history in photos of the airport. There are some great views of airplanes taking off and landing. The pool might look small, but it is very deep. It's my favorite pool so far in the Hilton group of hotels. We come back here at least once a year. Good place to stay!

I don't usually write reviews, but our experience was so bad I have to comment. The only good thing was how helpful the girls at the front desk were. Our flight got in at midnight. Called for the shuttle several times and it finally came 45 minutes later. (the Marriott Shuttle came by 3 times) The shuttle drive didn't bother to get out of his seat to help with our bags. Reserved a king room, but it was the smallest king size bed I have ever seen. It was horrible, it sloped to one side and felt like I would roll out. The pillows were hard as bricks. We tried not to put our luggage on the floor or bed since the room didn't seem clean. We were going to ignore all this for some rest. By 3 a. M. The noise coming I think from the ice machine was so bad we couldn't sleep. Called the front desk. The 1st time we were told they had no other rooms to move to. Called back 30 minutes later and magically they had 3 rooms we could move to. By this time we had had enough, requested a credit for the room and said we would leave. They were very apologetic and said they would take care of the room charge. By this time it was 4:30 am, we decided to drive the 3 hours home. The room was dirty, things like the toilet paper holder were broken. Worst Hilton we have ever stayed in. It should be either totally gutted and remodeled or torn down and rebuilt. Will never stay here again. I wouldn't give this hotel even 1 star, but you are forced to to post a review. Give this hotel an F.

Really nice hotel that is also super close to the airport. The young lady who checked me in, Brittany, made me fell very much welcomed when I arrived and was very apologetic that they had to move me to a nicer "king suite". I typically woukd do just about anything to get off of a hotel property to eat dinner but chose to eat at the hotel restaurant due in large part to the proactive marketing by the very same, front desk Brittany… Keep up the good work. You have a great future in front of you!

Wonderful hotel. It had beautiful rooms and a great staff. I very much enjoyed my stay and the shuttle to the airport.

Not a bad hotel, my room is in good condition and comfortably appointed. The staff has done a good job of making me feel welcome. Very conveniently located next to the airport.

Good location close to the airport with plenty of parking and terminal to door shuttle. Rooms are a little dated but comfy and well decorated. Great meeting location and the hotel staff are extremely helpful!

Hotel was great. Restaurant — VERY DISAPPOINTING! Poor service. Took longer than it should have to be approached by server. Hostess took order. Server only approached once after serving. Food was VERY disappointing… we will have pizza delivered next time. The stars are for the hotel only. Restaurant doesn’t even rate a star.

Excellent service and friendly front staff. The pulled pork sandwich was also excellent! Shuttle to the airport was quick and easy and starts running at 4am.

Was over charge twice and had to call my travel agency to get refund. Travel agency had to call the hotel for refund. Staff did not clean room and had to contact front desk. Slow drain tub contacted staff and Nothing was done to the tub. Wife lost a very important and valuable item. We went back to the hotel to retrieve it but the staff was cleaning our room and the item was missing. We did make a complaint but still no ring. We have to staff and the supervisor. For some reason they didn’t see anything. Love the restaurant and staff also the front desk staff is very professional. Jdoesn’t get things done in a timely manner. Will make arrangements with another hotel when we come back.

You know, this is a pretty nice hotel. It was our second visit here. We chose it this time so that we could drop our Avis car rental off and walk back to hotel. The morning airport shuttle was also nice, but busy (about 20 people waiting). Not so sure we will come back. The hotel is big and busy. Had to wait to check in. Both times we visited our room was about a 5 minute walk with luggage and young kids in tow. Just too big for our needs for a quick overnight rest before flight.

I love the lobby and food in this hotel. The rooms look like vomit though. Looks like they haven't renovated since the 70s. Booger green carpet and decor. Most of the staff are super nice… except for most of the front desk staff from the evening… morning staff at the front desk is wayyyyy nicer.

The hotel is very nice overall. However, there is a lacking in the attention to detail. The toilet seat was very loose, and the bolts were stripped so they couldn't be tightened for example. The worst thing that happened was when I grabbed a drink using one of the foam cups next to the coffee maker, after I took a drink of water, I realized there was a strong smell of coffee in it. When I looked in the other cup, I noticed the used coffee bag in it. I should have noticed the cups weren't wrapped in plastic, but who am I to think the cups should be fresh and clean.

The room was clean and quiet. The staff friendly and helpful (especially our late night shuttle driver! ) The breakfast buffet was my favorite part, lots of fresh fruit, protein, custom omelette and great service. We will definitely be back.

I stayed on 4th floor, room and furniture is very old, headboard leather has worn out and hole in bed sheet. Tub is soiled. I informed front desk about head board and they didn’t care to at least acknowledge or apologize. Also most hotels send printed invoice in room early morning, but here I had to wait few minutes for check out. If you don’t have Hilton status and then good luck staying on this ignored floor. Breakfast buffet is excellent.

The hotel location was great. It was near the airport about 5 minutes by shuttle bus. This hotel had buses every 15 minutes which was great. Our room was nice just like the pictures. The room temp was cold but nice!

The torn up head board, and broken shelf in the first two pictures was our first room, the third picture was how many times we switched rooms, and the last is the torn headboard in the final room. We were so tired from switching rooms that we finally accepted that this is the standard here, and took the room. I would love to write a lengthy review of the stay so that everyone knows how horrible the experience really was, but I'll spare you the long story. To highlight the stay though, we had to walk downstairs to speak to the front desk because the phone in the room didn't work, after the front desk employee cut me off with a "sounds great" and told me he "didn't care" the manager took me to another desk keeping this employee there because he "needed to take care of other guests" we got moved to a room across from a banquet hall on the 9th floor with a party going on, continued moving until we gave up. Long story made somewhat short, a motel 6 would have had better service and cleaner rooms. Go elsewhere.

Room was dirty, hair left in sink and bathtub. Toilet and tub were in a tiny space of a room and sink was outside of it. VERY hard to use bathroom facilities and get ready for the day. Shower water sprayed so hard it gets the floor wet in the small room and floods the place if you are not careful. It also get the entire toilet seat wet when you shower. Water faucet handles are very hard to turn. Maintenance in this hotel was horrible. Also, I stayed 2 nights and towels were not replaced. I had to ask for towels each day as well as TOILET PAPER. I waited 20 minutes for tp and it never came so I went to the front to ask for it again. Kind of inconvenient when you REALLY need to use the bathroom. Staff were nice when you talked with them, but they seemed to busy to pay attention to you. Pool was nice and warm. So honestly swimming in the pool by myself was the only good experience. This hotel doesn't even offer free breakfast. You have to pay for everything and it is a great place if you want to empty your bank account!

ABSOLUTELY HORRIBLE! After a long day at work an almost a 2hr flight I couldn't wait to kick my feet up. I've stayed at this Hilton several times before & NEVER have I experienced such dissatisfaction! My experience at the front desk was pleasant, and I was handed my room key in about 10 minutes. Get to my room and everything appears to be normal. I sit on the bed to get ready & order room service when I noticed a red stain on the sheets. So quite normally I turn on every light to see what it was. I even turned the flashlight from my phone on to get a closer look. It actually appears to be smeared blood, and of course I took a picture. Dialed "0" for the front desk 3x, never got an answer. Then I noticed the damaged on the headboard, which happens to be leather was severely torn. Yes, I took a picture! Here is the icing on the cake. Reach under the bed to get my shoes, when I SEE AN OPEN CONDOM BOX & CONDOM, TOOK A PICTURE… ABSOLUTELY LIVID! Gather my things to get another room and to show management the pictures. To add insult to injury I was told only thing they could do was "change my sheets & a one night free stay" because they were sold out & had been overbooked. TOTALLY UNACCEPTABLE! I could go on, and on, and on about what else took place. While waiting on my refund, one of the gentleman who was working the front desk asked "Is Derek still back there? He's supposed to help me clean this room" I ask "My room" He says "No, what room are you in?

Easy in and out. Pretty clean. Decent restaurants for small airport. Could use more charging stations at gates.

House keeping woke me up at 8:30 am to see if I wanted my room clean. Asked them not to come back. About 30 to 40 minutes later house keeping began banging on door in the hallway screaming out asking if other people wanted their rooms clean. I let the front desk know what happened and instead of informing the head of house keeping they had that manager call my room up to disturb my sleep even more. Horrible service. I prepaid for two nights so I'm sure I'll get round two in the morning. If you enjoy your rest this is not the place for you.

The hotel is nice in appearance and the rooms are comfortable. Water temp is unusually hot so you can get a good hot shower if you like. Only negative would be there service in the restaurant. VERY slow and non responsive. Takes a long time to see a menu or be greeted and empty glasses tend to hang around a LONG Time.

I had relatives here from out of town who stayed here and they said they loved it and will visit again. I visited their room and it seemed to be very comfortable for them and the parking was just fine because I found one very close to the hotel.

Great service. This hotel is probably my favorite while in St Louis because of location and amenities. The bar is great and the service is the same. The rooms are also some of the better ones from the Hilton brand.

Room was good, late night room service was marginal, but at least available. Breakfast was very good. Staff were friendly and and accommodating. Had room service FOOD been better, this would be 5 stars.

Clean affordable and friendly. Close to the airport and very accommodating when our flight was cancelled. Rooms are small and could be updated. Breakfast and dinner is amazing. Try the st Louis gooey butter cake. It's the chef's family recipe.

Nice looking property, rooms are well-decorated and clean. Staff service is inconsistent. Some are friendly and go out of their way to provide the best service possible, and others seem to be "just doing the job. " The Executive Lounge has a nice view of the airport and had some snacks I hadn't seen at other Hiltons (Fried herb-infused goat cheese, for example) but the evening service wasn't completely set up and ready to go at the posted start time. I'd definitely stay here again, but there's some room for improvement.

Great clean rooms. Didn't get as cold as I usually like just get ready to pay $12 for parking. Overall great hotel.

Looks pretty nice at a glance but the corners of the bathroom were visibly dirty and throughout the bathroom there were multiple short, dark curled hairs that I could only assume were pubic hairs. After that I was bothered by walking barefoot. Also the pillows are tiny. It's like trying to sleep with a decorative throw pillow UPDATE: I was contacted by a manager about my review and he apologized on behalf of the hotel and refunded my stay even though I did not request any compensation.

The best service. Had everything I needed. Room service was very kind and generous… Only 4 stars because I did not get a robe or slippers : (.

Who's a good hotel and the staff was nice but there was no mini fridge in the room. Kinda surprised me.

Solid Hilton. If you are an Aviation Geek you will love it. You can get views of the airport. The pictures everywhere are airplane themed. Most all of it is TWA pictures form when STL was their hub. If you get lucky you might see an F18 or F15 take off from STL from your room. The bar servers were friendly and the breakfast was good. There was lots of fresh fruit and a variety of hot and cold items.

A solid hotel with great customer service. Bed is very comfortable! Breakfast buffet has a great selection.

Really nice hotel I booked my room a week in advance through the Hilton web site and got a good price on it. You do have to pay 10 bucks to park in the lot though but it is St. Louis.

Towers 1 and 2 are ok, the West Wing has the smaller rooms. The West Wing rooms have an old "I used to be a smoking room" kind of smell. Hotel itself is OK, small restaurant and bar by the lobby. Biggest complaint? The Wi-Fi here is atrocious. I'm in the main lobby right now, and getting 1 bar at best. Not worth paying $10/day for Wi-Fi this bad. Let's see if this review goes through.

The Hilton at the St. Louis Airport always takes great care of me! Edwin at the front desk is very helpful and through my experiences feel treated like a Customer, not just someone checking in to a room for the night. Good location. The food isn't the best overall, but I don't expect gourmet quality from a hotel. Hope to have the pleasure to stay again soon.

The restaurant took over an hour to get our food and my short ribs were undercooked. I also left an item in the room and have been calling lost and found every day for a week with no answer. I have left messages but have yet to receive a return call. The room was nice and clean. The hot tub has been turned into an awkward mini garden next to the indoor pool which is a little unsettling.

Words cannot begin to express my gratitude to the staff, especially Tim! My stay was due to a recent fire in my condo. Tim went above and beyond in helping this stressed out guest feel safe and comfortable. The friendly staff made this stay better than one would have expected under the circumstances. Can't recommend them enough! Thank you, all! By the way. The internet was free, the food was amazing, and there was a bartender there (and it was a Sunday night. ) Just clarifying some other comments I read which, to me, are very incorrect.

I did not stay here; I only had breakfast. The buffet was overpriced and cold. My coffee mug was dirty and the knife was bent. The highlight of the meal was the fantastic omelet. The rest of it was disgusting. This is, by far, the worst Hilton experience I have ever had.

Beautiful Hotel, with a really friendly helpful staff.

Truly enjoyed my overnight stay here. Rooms were nice and comfortable. Hotel is well kept. Every staff member was kind and helpful. The restaurant in the lobby was part of a scene for the George Clooney movie Up in the Air. Very convenient to the airport.

This was the worst hotel experience. I hated the location and after we finally made it the hotel, we wanted to relax and enjoy some wine at the bar. Unfortunately, there is no bartender on the weekends. That doesn't make much sense to me. Secondly, our bed and pillows were so uncomfortable. We got neighbors at 1:30 A. M that we could hear through the paper thin walls so that kept us up for a while. Talk about a horrible night sleep. We were so ready to get up and head home. Terrible experience. I would not recommend this hotel to anyone.

Some unexpected fees and saggy bed, otherwise easy access to the freeway and great condition. First, my compliments. — the price was fair, and the hotel as well as the room is very well maintained and very clean. The place is very well decorated and the room decor is excellent, with plenty of outlets. — the service was friendly and prompt. — no pets allowed, but the staff did not make a fuss about our service dog. There is grass on the west end if you have a service dog (I saw at least one other). — the view was "meh" but probably a great location if you want to catch a flight. Now, my complaints from check-in to check-out. — first, parking is confusing, with very little signage to indicate where to go and what to do. Parking felt tight and there is an additional charge (see final point). — second, Wi-Fi is an extra $10 or $15 (depending on the speed you want) per night; yikes! They use Cisco APs that are two per floor per tower, so signal is good, but I'm not paying that much. I used my mobile service hotspot (that's only $15 for the month, by comparison) — next, the bed would have been comfortable but it sagged in the middle. — finally, I did not know until the next morning that parking is an additional $10. So, probably a good choice if you are catching a flight at the St Louis airport, but maybe I'd try the other Hilton for a road trip.

If I wasn't part of a conference I would never choose to stay here again. No free intetnet in rooms, my coffee cups had black stains in them upon checking in, no free overnight parking, my thermostat was broken and they had to fix it twice, I asked for the location of the closest 24 Pharmacy and they gave me a Pharmacy that was closed (not 24 hours), and the food was not the greatest. There were a couple of staff that were exceptional and I truly appreciated their candor and customer service. But, all in all I would choose somewhere else with the number of options around the area.