Hilton Garden Inn New Orleans Convention Center

Hotel

Great place and awesome service!

They charge $40 for parking, every time you leave and come back. Elevator in the three story parking doesn’t work and the door to the stairs are locked! Totally inconvenient!

We arrived after 1:00am and we were greeted warmly and extremely helpful.

Customer Service at the front desk was awesome.

Excellent check in and friendly staff, good breakfast on 10.00 dollars.

I Love This Hotel Very Clean Friendly Staff.

The staff is very friendly and helpful. The hotel was very clean and our suite was spacious and suited all our needs. We will definitely be staying here again.

I enjoyed the clean, spacious rooms. I was close to the main attractions in downtown New Orleans. The staff are really friendly and professional. Breakfast was really awesome! They made grits, scrambled eggs, hashbrowns, bacon, sausage, and oatmeal. I got all that for $10. I'd live here if I could 😊

Nice hotel no food though.

We were here for Father’s Day weekend! No complaints. Clean rooms, friendly service, and great place to stay while you’re in the city.

It’s really Cool 😎 A very nice 😊 place to stay with friendly and caring staffs.

Our room was clean and beds were comfortable, very close to everything, the casino, there a mall is walking distance. I'm glad I didn't rent a car.

Was a great hotel! The manager, Ben is awesome! We had a horrible experience where our laptops and tablets were all stolen out of the parking garage and the staff here went above and beyond to help us. Sad shame that the police are corrupt and worthless and refused to help us. The hotel was awesome though.

Clean/sanitized rooms, very comfortable, convenient location.

Lack of Compassion & Common Sense. Many of us understand the challenges many people and business are going through during COVID times. However it seems as it big companies are hiding behind this excuse not only to cut the work force but to blame the lack of compassion, common sense and lack of customer service behind the COVID excuse. During my recent stay at this property I encounter that for us as “guest” booking the rooms in single day increments instead of a entire stay seems like a better idea in order to receive housekeeping services. We are still paying full rates Covid or not; housekeeping or not.
The solution however seems easy and simple, if a guest stays longer than 2-3 days offer them fresh towels, guide them for the disposal of garbage from the room, or simply offer them the required amenities for their stay making their booking more comfortable. This was not the case at this property, the manager seemed upset and bother when I requested fresh towels and amenities 3 days into the stay. Additionally, people book hotels because their are traveling and it is normal to use the bathrooms after a trip. Reaching the hotel is for many a relief, the end of the trip and the begging of the vacations. For other it’s simply a good night rest before work whichever the case might be this would be home-base for the next few days. However this hotel and many other have decided to close all facilities/bathroom behind the COVID excuse.

Great staff and amenities.

Beautiful hotel, but ask them if a movie is being filmed nearby before booking.

Location is very good. Walking to French quarter only around 25min.

Great location, close to many local cafe, activities, and pubs. Friendly staff.

Do not stay here. Noisy rooms, dirty bathrooms, disinterested staff and employees who make racist remarks about their Hispanic housekeepers are all found here!

Very friendly staff. Made us feel welcomed.

Everyone was helpful and they made great dining recommendations and gave great directions!

Great place to stay, rooms are large and roomy. Staff is friendly.

Beautiful Hotel. Great meeting area for up to 100 people or so.

The rooms were perfect and the staff was very friendly! I’d definitely recommend the hotel for a stay.

The hotel staff was amazing. Very clean up to date hotel. Restaurant and bar. Great breakfast good selection of food. Friendly staff very accommodating. I will stay there again. Nice room. With coffee maker/ Tea refrigerator and water bottle included microwave. Nice view too. Close to the Riverwalk Mall and walking distance to great other places to explore!

Friendly and professional staff. Great location and I felt safe. The rooms were very clean and spacious! Beds were comfortable as well. Valet parking was very convenient and valet staff were professional and friendly.

This is the best location as it is centered near all of my favorite vegan-friendly restaurants on that side of town. The staff is always friendly, efficient, and accommodating, even during the most hectic times. Recently I called and spoke with a young lady named Terry (or Taren, maybe? I meant to write it down before I forgot… sorry! ) and she was beyond awesome! Brandon and Glenn are awesome as well!
Looking forward to visiting again soon!

Service was horrible housekeeping never came too room phones never worked in room so we had too keep going to front desk and asking for towels and trash too be dumped. No one came too room entire stay. We just dumped our on trash and went too store and purchase towels.

Great location, clean rooms, great restaurant, nice rooftop pool, staff was amazing, had a issue with one of the valet guys I will be contacting the management but all in all a great hotel tiona at the front desk was great and so was Lynette the cleaning lady in the lobby she was so sweet to us! the walls are thin so it could get a little noisy in the rooms.

The staff is very friendly and professional. The food and rooms are great. The hospitality was a 10. Overall everything was great.

Can’t even put into words of how the employees treat you like family cleanest rooms and just a beautiful place to stay. Thank you for everything!

It has been BS since we checked in. They didn't notify us they are under construction for one. The room and beds are much smaller than they looked on the pictures. Staff is very unhelpful and rude. Pool and exercise room is closed. There is no bar. We had to stand around and drink at a portable bar. Not a great experience. I WILL NEVER STAY HERE EVER AGAIN! You have to pay over $12 for breakfast and parking. Not use to this at all.

Hotel was under major renovation. We were not made aware of this at the time of booking, which took place over the phone. It should have been mentioned. Regardless of the remodel, this is an aging hotel taking in its last breath. And by last breath I mean fresh paint, carpets and new fixtures in the bathrooms. It's still a hotel straight out of 1974 no matter how much you "jazz it up. " We stayed two nights and checked out. The paint and caulking fumes on the 7th floor were so strong we were getting ripped. $13.50 for a long island iced tea at the Rubbermaid cart pretending to be a bar. Get out of here.

So far so good! I just checked in so I haven't had much chance to check everything out, but so far the staff is courteous and the hotel is clean and efficient. I will say that the it's in need of an update but since there is a scheduled renovation in June. I won't hold it against them. Little things such, bathroom fixtures that could use some replacement and furniture could be updated. Still, I look for clean rooms and they have it and location is great being close to it all but far enough to be secluded from the noise (and Bourbon Street famous odor… lol) Staff was very friendly, so friendly that even though me and my wife came down for breakfast late, the staff took time to make a great breakfast and that famous New Orleans hospitality is prevalent. Thanks to the staff and everyone in the city for a great time!

I loved the location of the hotel, it's right downtown, well within walking distance of a park, restaurants, the casino. We even walked to Bourbon Street from our hotel. The staff was friendly and prompt. The breakfast selection was amazing! However what wasn't amazing was the $90 bill for my family of 6 for breakfast. While my family and I enjoyed the meal, I would not pay $90 going forward for coffee, grits and waffles. The pool and the courtyard outside were also nice. I would definitely look to stay here again when we come back to NOLA.

Our experience here has been fantastic altogether, but today took the cake. The staff has been absolutely amazing to us. My 82 year old father and I have probably never felt so welcome. Jonathan Akers downstairs, Jeremy at the front desk, Nae in the restaurant, and Marissa at the bar have made our day above and beyond. Some of the greatest hotel staff I've ever experienced. I'll be coming back for sure.

So far so good! I just checked in so I haven't had much chance to check everything out, but so far the staff is courteous and the hotel is clean and efficient. I will say that the it's in need of an update but since there is a scheduled renovation in June. I won't hold it against them. Little things such, bathroom fixtures that could use some replacement and furniture could be updated. Still, I look for clean rooms and they have it and location is great being close to it all but far enough to be secluded from the noise (and Bourbon Street famous odor… lol)

Great staff and very nice, clean hotel. Housekeeping did a great job as well. We laughed because our room was a disaster as we had 4 women in there, and we'd come back to our beds made, but items back on top exactly as we left them. It was as if they took photos before making the bed so they could place things where they were. We got a big kick out of it! Also, those cookies might be the best ever, and Shronette at the front desk was wonderful. Would definitely stay here again!

Got a really excellent rate on the room which was right by the convention center. Water wasn't working right when we were here so it was off at night for repairs. Fridge in the room is too small to fit a to-go box of food. Restaurant in the hotel was very poor, had to send our 2 meals back a total of 3 times. Felt more like a holiday in than a Hilton establishment.

Nice staff, clean rooms and comfortable. Skip the overpriced $12.95 breakfast, during my stay the eggs were dried out, biscuits overcooked and sausage watery. Had a microwave breakfast sandwich purchased from the sundry shop in the hotel and it was better for a fraction of the cost. Also $39/day valet only parking seems exorbitant to me. Typical for a tourist town I suppose.

Location was perfect as it is a few minutes walk from the convention center. The place itself is clean but nothing amazing. Staff are friendly and helpful. The washroom in the room did not have an exhaust so it steamed up easily and the flat floor made minor flooding from showering.

The staff proactively welcomed me and asked if I needed help. They were all lovely and helpful. Front desk is not so wonderful.

This hotel was very nice inside. Rooms were very well maintained. Staff, not so good. Acted just like the area that surrounds this place. Management had to be involved more than once. Do not use a card for reservation that you may need. They will completely charge you everything 1st, then if nothing is actually wrong, return money a week later.

Eh the place was well kept and clean, which I have come to appreciate after staying at Red Roofs one too many time. The staff was all friendly and courteous. 4 stars only because my room wasn't ready when I arrived half an hour after my reservation, which means that it definitely was not ready at my initial reservation time. Also the valet crew was not always attentive. When I went to take my vehicle from the valet zone, one of the valet crew members just asked, "Is this your car? " To which I said yes… and he just gave me my keys. Didn't even verify that I was the actual owner of the vehicle which kinda bothered me. But all in all the experience at the inn was good.

Love this place… Within walking distance of the convention center. Nice clean rooms.

The location was good especially close to the convention. Lots of local eats around. The hotel itself needs Renovating and remodeling. Staff is very friendly if needed I would go back again. I give it 4 stars because it needs a remodeling.

Great stay. Rooms were clean and fresh daily. Workers were exceptional. Carey (don't remember his last name) was very helpful and booked tours for us. Mr. Jason was very helpful and courteous as well. He made sure our breakfast experience each morning was everything we desired and he was so friendly. He helped us to relax. We also got to spend some time learning about the new changes coming to the hotel thanks to Dionne and Artemus. Exceptional Service and a great place to relax. Our Arkansas group was impressed and will recommend this 5 Star Hotel to everyone we know traveling to NOLA! — — — — Vernedia.

This is a solid Hilton property but not the highest end. The service is adequate but not over the top. The room, 607, is spacious and comfortable and comes with a microwave, mini fridge, and Kuerig-style coffee maker in addition to the normal amenities. Bed is very comfortable as well. The only drawback is the bathroom where the you can tell that they need to update the tub, toilet, etc. You can see where the fixtures and grout are just old and showing age. One thing to be aware of is that valet is expensive, $39 a day. I really like the location of the hotel if you're in town for a convention as it's right by the convention hall. It's also near several great restaurants including Couchon Butcher which is worth the trip to New Orleans alone. I also like the free coffee and tea available in the lobby throughout the day.

The warm welcome. Impeccable Service.

Good location if you go to the exhibition centre.

Stayed here one night on the 19th of January 2018. Hotel had no water in the rooms. Not their fault, however because it was due to freezing weather previously that week. So, I wasn't too upset by that. Otherwise, the room was adequate to our needs and the bed was comfortable. We check out Saturday morning to go on our cruise. The front desk attendant took our room key and checked the computer, and confirmed that we had prepaid for the room and had made no charges while at the hotel. We did not use the hotels parking at all. The problem comes later after we return home from our Cruise, and I check all of my credit card charges for the vacation and discovered a misc charge from Hilton for $44.07. No explanation or indication what the charge was for. I have since made several attempts to reach the Hotels accounting department, to find out why and what I am being charged for. They never answer the phone and even though I have left a message requesting a call back more than a week has passed and I haven't heard from them.

Clean room, good service. 15 minute walk from French quarter. The reason for 4 stars and not 5 is twofold… No breakfast included, and no complimentary car park. You should expect to pay $40+ per night for cast parking, and $12.50 per person for breakfast if staying.

The location was great! The only issue I had was some unfriendly staff when we checked in and at the valet. The valet lot was full when we arrived and when I asked where my other options were, the attendant responded "I don't know" and walked away.

Great hotel! Ice storms in New Orleans caused pipes to break, the hotel had NO water. They were very apologetic, gave a gift bag with bottles of water to drink and a bag of chips. They told us just to ask for anything we may need especially more bottles of water. We were only staying one night so no big deal about missing a shower. Feel really sad for all those who live and work in New Orleans having to live through the wait of repair of water lines. The people of the Hilton Garden were great especially considering what they were going through.

The hotel wasn't bad, but it definitely screams budget. The bathroom was very generic with some caulk peeling. I also had to go to the front desk because the shower wasn't getting any hot water. They fixed it while I was out that day. The beds were comfortable and the room was pretty clean. HVAC worked well. Lobby was alright but the bar/restaurant closed early despite the fact that there were people hanging out down there all night. Desk staff were courteous. Always people smoking right outside the front door, 24 hours of the day.

Great location for convention goers. Has decent meeting rooms, but the setup on the second floor is very awkward and hard to find. Catering services were good along with service.

Convenient location. However room service is a bit lacking. If you use the shampoo, conditioner, lotion bottles, room service will just throw them away and not give you new ones. You'll need to ask the front desk for more even if you are staying many nights. Definitely one of the lower end options for a Hilton.

Very nice. The restaurant is good and it is at very good price. The room is very clean and has a fridge and microwave.

Oh my goodness! I have suddenly stayed at a more accommodating and cordial hotel. That staff we're fabulous. It was my fiance's birthday and they made her feel so special! Everyone was so kind and helpful to us. I am definitely looking forward to heading back to New Orleans.

Curb appeal is nice and fitting. Lobby and food area modest. Everything clean. Food was actually very good and quick. However, not 1 minute of sleep. Apparently being on the 5th floor even numbered rooms is horrible… ALL night the elevator mechanisms kept me up. Sounded like the elevator was going to crash into the room. Plus the neighbors played dueling banjos type music all night no doubt to try to drown out the elevator noises.

The TV in the room had no signal and the Wi-Fi was very slow and I could not connect. Besides that very nice place.

Stayed in a king size room. Room was large and clean and the bed was comfortable. The noise from the hall was loud and could be heard clearly in our room when people in the hall were just talking normally. We left our room each day around 9AM and returned around 4PM and room service had still not made it to our room to clean. Location was nice, not too far to walk to and from activities or catch a trolley or bus.

The Hilton Garden Inn is clean and quiet and located pretty close to the convention center which is very convenient. The stuff is genuinely nice and helpful. I would recommend this place if you're not interested in staying in the French Quarter.

This was my first time to New Orleans and the city was amazing. The stay at Hilton Garden Inn, however, was upsetting. Please see below how the experience was. I do know that some things on this list are not controllable, so I will be fair in that aspect: Parking: not well informed, lack of due diligence on my part about the unavailability of self parking; only option for parking without the hassle is for valet which costs $39 plus tax. Only positive that comes from this is that your vehicle is located in a secure garage. Upon entry of the assigned room, it was not as I had thought. Hard to get into room: there was something wrong with the latch prompting me to shove it open with my shoulder. Online photos depicted otherwise. Bathroom was not up to par for a Hilton hotel. Sheets weren't completely soft. View of front street was unpleasant where cars drive by with loud music and honking. Pool was smaller than photography advertised. The cards to the door will sporadically not work. After a long day of touring you will be forced to travel back to the front desk after you've made it to your room to relax. They will tell you that you deactivated it someone by placing it next to your phone; TOTAL BS as I had it next to my phone several times and it had worked numerous times before. The hotel bar nickel and dimes you. Ordered a margarita, only to have bartender approach me informing me that the well alcohol was out and needed top shelf only. Charged for top shelf? You betcha!

Not up to normal Hilton Garden Inn standards. Very lax management. Someone thought it was a good idea to bring their dog to the hotel and leave it locked in their room while they went out. The dog barked like crazy all night. Made multiple calls to the front desk. Hotel management informed me that they called the owner who told them it is a service dog… really? The desk manager said that they could do nothing, even thought it was obvious to all that the mutt locked in the other room was not a service dog and the owner was lying. The hotel management totally did not care. The hotel manager went as far to suggest that my complaining was the problem. When I book a Hilton property, I do not expect to be kept up all night by a barking dog next door. At a Motel 6… maybe… but not here. Other than being a poorly managed property, the hotel, like the rest of New Orleans is shabby and in need of an update. Oh… and the best part. The hotel management put a notice up that said we should not drink or wash our faces with the tap water as there has been a water treatment breakdown and there is sewage in the tap water… Great.

So far, so good! Jasmine checked us in without a hitch. She was friendly, courteous and knowledgeable.
Jonathan assisted us in finding a close place to grab a small lunch and a drink to go.
The room is very clean, had everything we need, a kuerig coffee machine, microwave, a desk, flat screen and a small refrigerator. The rooftop pool/spa is perfect to hang out and get away for a bit. I ran on the treadmill this morning waiting for the ol' man to get up. Was great to get a work out in before eating all this awesome New Orleans food! Thanks, Hilton.

Customer service was very good! I don't like that the windows don't open to get that nice New Orleans breeze. Pool area needs an update. The rooms were clean and had a comfortable bed. I would come back for sure.

Summary: Don't stay here if you enjoy sleep. The walls are thin, noise travels through them easily, and a bunch of the hotel rooms on the second floor are across the hall from conference rooms that the hotel allows to be used for partying at all hours of the night. I stayed there two nights. Both were noisy and it was difficult to sleep. Details: The room the hotel assigned me on the second floor was directly across the hall from a conference room where people were drinking, …making merry, and playing music all hours of the night (from around midnight to 4:30 in the morning). The first night, I woke up around 4:30 to the sound of drunk people yelling at each other. A call to the front desk resulted in the noise being shut down. Cool. The second night was a different matter. I had thought that the party in the conference room the first night was an unauthorized gathering, but what happened the second night made me realize that it was probably sanctioned by the hotel itself. The second night, the amplified music, shouting, and drinking started around midnight (I think it was the after-party for a high school reunion). Three separate calls to the front desk produced a feckless response from the hotel, resulting in someone going to the gathering and asking them nicely to shut it down. Of course they were quiet for a few minutes following each request, but with alcohol involved, the volume naturally goes back up to a lively level. At this point, I didn't blame the party-goers.

I typically expect a certain level of luxury from Hilton when I stay at one. This location was a bit of a mixed bag. The beds were quite comfortable and parts of the hotel were well kept and nice. However, there were some parts that were not. The lobby was nice and clean, well kept and updated, the room was not so much. Mostly the bathroom, lots of corners cut to save on cost. Just the minimum toiletries provided. The toilet paper was off the cheepest quality and the ceiling had a hole cut and loosely patched. There is no provided parking, you can pay to park at a garage (the closest one being $20 a day) or you can pay for valet at $40. Again, small things individually, however they add up.

I loved everything about the Hilton Garden Inn. It was literally 5 mins away from the Convention center. The staff were very hospitable. The Inn was very clean. It had everything you needed for a comfortable stay. My family and I had a great time. Thank you!

Very friendly Hotel with very friendly staff. The location is great and the pool in the terrace a stone's throw from the downtown is gorgeous to cool off.

If you're looking for a quiet time this is NOT the hotel for you. This hotel is very close to the convention center so large groups stay here, it's very noisy and they make messes that do not get cleaned up for hours. The group staying here would use up all the coffee and hot water and the hotel would not refill, so we were out if luck every evening having a relaxing cup of tea before bed. If you are with a noisy group of kids this is a great place for you as they don't care if you make messes and noise. If you are quite adults wanting a nice relaxing evening, STAY AWAY. The front desk staff and valet are great, housekeeping will come in your room even with a do not disturb sign on the door. The room is very nice and clean, the breakfast depends on the cook, some omelettes were large and tasted good others were very small and not filling. We will pass on this hotel in the future and as Diamond Honors members we do a lot of traveling every year. Hot tub jets did not work and had a lot of leaves in the jucuzzi. I would like to give 2 1/2 stars but wouldn't allow me to.

The Staff was the most accommodating, the roof top pool and hot tub were modest, but nice, the room was large enough for four ladies coming from a cruise and all of their luggage. I would like to give a special shout out to Kevin aka shaft. He handled our luggage like a pro, recommended local eateries, pubs, even helped us get pizza. Phenominal!

Our stay here has been great. The rooms are clean and comfortable. The staff is super friendly. It was perfect location for getting to the convention center.

H O R R I B L E! They don't even deserve one star. Do not let them take your bags at the housekeeping. They " L O S T" a lush bag (handmade cosmetics store at NOLA) In there, of course they didnt't lost it, neither I because before I gave them my lugagge I checked everything. They said they will send me the money I spent in the store, wich it really doesn't matter. One of the ladies of the front desk was really nervous when she realized I was asking for someone to talk to about the insident. She was so nervous that she was kind of laughing. If you check other reviews, you can see that this is not the first time this has happened. I asked for video recording tapes at the storage room and they said there are not cameras there. I was so upset, there was no way to not have cameras in such important place. Then I asked for the videos of the momment I left my lugagge at the front desk, and they said that it will take a long time. Trust me, if I had the time to search in that room, I would, but I had a flight. Just pick another hotel, do not let this happen to you. Anyways I will contact the headquarters of this hotel, so they can be aware and hopefuly solve this.

I played for a volleyball tournament and it was great. Much room everywhere. Also the bathrooms were so cool. There was a steam room, hot tub, and showers. Best bathrooms ever.

It was great hotel, conveniently located around good spots for food and scenery. The buffet is well priced and plenty of great food to eat. Overall a nice place to stay at while your in New Orleans.

They were kind enough to let me check in before 3pm. Staff was kind. Wifi was included but had to renewed daily (online it said it had to be purchased separately). However, for $205/night was kind of expensive for it not to include continental breakfast. The hotel down the street was the same price and included Wi-Fi and breakfast. Also, my initial confirmation said the tax would be 14.75%, but then randomly increased a few days before I checked in. Just a heads up.

Nice place. A few buts, though: (1) shower got water everywhere (we got put in a handicap room) (2) sheets were pretty stiff. However, the staff has been fantastic and overall I would stay here again as it has potential for me to give it 4 or 5 stars. Those sheets though… they are pretty stiff.

Came for the weekend with some friends really enjoyed my stay. Hotel is in a great location close enough to walk to town but far enough for restful sleep. The hotel staff was very helpful in recommending good restaurants and other things for entertainment. My only complaint would be the guys at the entrance some were very nice and helpful, one or two were not helpful and kind of rude but all in all it was a good experience.

Housekeeping is horrible! Room wasn't cleaned and no clean towels after being out all day. Too make matters worse we left a small bag with approximately $150 worth of gifts that they "didn't" find. Management isn't any better because Val promised to call me back today between 1-2… Didn't happen! Don't stay there. It's not the service you're used to with Hilton brand.

Came down here for graduation and from the time I got out the car things were off. None of the front door guys helped me with my families bags and the front desk guy was not welcoming AT ALL. On top of that it's raining which puts a damper on things. What happened to customer service? Also our room was extremely cold so we had to switch rooms. Once we got to our new room other guest were given our room key by mistake. Too much of a hassle. The Hilton offered to pay half of our money back which was a nice but overall I would have rathered stayed home in Ohio our Hilton hotel where customer service is great.

Beautiful hotel with an amazing staff. Very accommodating. Not far at all from downtown New Orleans and the French Quarter which provides ample time to enjoy the day and night life but also quiet in the area.

Clean and very helpful staff. One thing… Missing my vapemod from valet parking… But I blame myself more for not keeping up with my stuff…

Great location if you have an event at the convention center. Long walk from down town. Comfortable beds. Great service. Also the breakfast was really yummy!

Clean rooms, free cable (if you care for sports etc). Nice location & awesome rate. Wish it had complementary breakfast.

The staffBas very kind and courteous. Any requests or questions we had, they responded to in a timely manner. The hotel is just a block a two away from the convention center and the french quarter is within walking distance so it's a pretty nice location. There is also a nightclub downstairs so noise could be an issue if you're on the lower floors. Parking is also kind of an issue. Only valet is available which an additional $35/night I think (But it may be discounted if you're coming for an event/group)

As an employee of a Hilton Brand in Louisiana I was very pleased with the service I received. The room was up to standard and the hotel stood by all of hilton pillars and values. However be advised this hotel is a valet only parking so prepare to add $39.00 (tax included) as a hidden fee to your stay. Also the valet is a little slow so give yourself a 15mins interval to deal with that. Otherwise great stay.

This has probably been the best hotel I have ever stayed at. The staff is remarkable. I was in town for an interview. The staff was helping me find areas to look for apartments if I got the job. Keenan and KB were amazing and really helped me get familiar with the area. Brian the bartender was also amazing! The valet guys were also great! The only bad thing that happened was we had housekeeping banging on the door at 9 am and 10 am when checkout wasn't until noon. It's partially my fault for not putting the do not disturbed sign out, but I figured they wouldn't try to clean the room until we were officially checked out. We were trying to get as much sleep as possible before the 21 hour drive home after my interview. Other than that it was amazing. The beds were comfortable and the view was great. I wish we had enough time to check the pool out. Definitely will stay here again.

The staff was perfect. They helped you anytime you needed anything, but not to the extent that I felt overburdened. The rooms were clean and furnished very nice for this price range. When I had an unexpected last minute flight change, Val went out of her way to accommodate me. I would definitely stay here again.

The hotel was constantly out of bottled water, laundry detergent and other pantry items. There were toenail clippings from previous guests in our room. The hotel staff was VERY slow with coffee in the morning. There were usually 5-6 people standing around waiting for coffee in the morning. The staff seemed to be ineffective at resolving these issues for guests.

Very accommodating and accessible to food And attractions. My family loved it.

Bring money for the valet parking, $$$. Front desk good, room ok, no smell, bathroom need better upgrade, towels need to be better quality beds ok clean rooms.

Nice and clean, the big problem comes with the night club down stairs. Loud bass can be herd clearly up on even the 7th floor. No one really cares about it at the property to even try to help. Didn't get any sleep.

Visited during Jazz Fest. The best vacation stay experience ever, from a Hilton garden inn. All of the staff were kind and generous. Everyone made my stay exceptional. The valet, from desk staff were amazing.

I stayed there for only one night and it was horrible upon checking in whenI got to the room there was no safe for me to safeguard my belongings then I was shuttled to another room which did have a safe. The other issue is when I checked out I was to my bill was zero but when I got back to New York I saw there was a $50 pending on my charge when I tried to call the hotel all I got was a machine then I had to call the national number. Priceline arranged this and I will notify them of my.

Before I even got to go to my hotel room I was done with this hotel. My check in experience was AWFUL upon arriving the woman at the check out desk was completely rude and very unhelpful. We had reserved and paid for a room for three days online in advance and had a confirmation email saying that we paid. The woman was insisting that we needed paperwork and when we asked what papers she needed the only thing she would tell us was paperwork. Then she said it was because we booked through a third party website (which we didn't we booked through their website). We then printed out the papers she asked for and then proceeded to tell us that these papers would not do. She then asked if we were even old enough to book a hotel room (We're in out twenties) and demanded to see some ID. All in all it took us over an hour to check and we had to deal with an incredibly rude and unhelpful person. Would not recommend.

Stayed here for 5 nights. Great staff, especially Val, she was exceptional! Couple of complaints I have is that our room smelt musty/mildew and we did not get a wake up call one morning, but that might have to be because we are raven fans and the ravens beat the saints that night, lucky I set my alarm on my phone. Very close to transportation. I would stay here again.

We had a grievance, the GM personally resolved it. Very friendly restaurant and bar staff, access to free Wi-Fi.

In a good spot if you need to go to the convention center or if you are looking for something quieter than Bourbon Street. The hotel is clean and the service is what you'd expect. You have to valet, no self parking, which was super high at $30/night, OR you can drive 20 feet and park yourself in a garage for $10/night. Much better option and if you show your room key, they give you in and out privileges. The hotel has free coffee and tea in the lobby and free Internet, but the breakfast buffet was $12.95 when I was there. It's a $7 cab ride to Bourbon St, and about 25 minutes from the airport.

The host hotel for the convention was the Marriott where friends paid $157 a night plus. We got this hotel for $89 through priceline. We had a shorter walk to the convention center and the hotel was super nice, comfortable room with conveniences and the staff were all great! Make sure to ask Trevor in the bar area about the "managers special" if you decide to stay here! We had a cruise booked for right after the convention. It was a short trip to the port only $7 taxi ride. Very convenient! Good times.