Review of Microtel Inn & Suites 2*

Rooms: 103 & 302 Check In: 5/19/16 Customer Service: When I checked into the hotel on Thursday night the "night auditor" black make no name tag was very professional and pleasant. He engaged in a conversation with us about our visit and stay at the hotel. So much kudos to the nice auditor. I must say the daytime crew is very unprofessional in some of the rudest people I've ever met in my entire life. Due to the lack of professionalism the stay was very uncomfortable and unpleasant. The front desk representative by the name of "Lateesha" she is a short female with braids in was the rudest of them all. She cursed me out multiple times, stated she was trying to be nice in didn't want to get ugly with me. The guest services manager "Tanisha Branch" was horrible I cant believe they have a person like that in a leadership role. She does not lead a team by example or set the tone as a manager of a business. Due to the lack of leadership on her end I totally understand why the employees act the way they do. My Complaint: I was so disappointed at the level of service me and my peer received during our business stay at 1840 Corprate Blvd, Atlanta GA. My complaint started around 11:30 AM on Saturday, May 20, 2016. When I woke up to a bed full of bugs my body was bit up from the ants that were all in the bed under the sheets. Lateesha sent several housekeepers down to 103 to look in they verified there were ants and bugs in the bed nothing was still done. The hotel staff looked at me like I was stupid and didn't show any concern in reference to the issue. Lateesha stated 1:30 I had to speak to a manager on Monday or go check into another hotel. They called the police on me because I got loud with them due to me waiting almost 2 hours in the lack of professionalism. They kept my money and charge me for the rooms I paid them by cash so I couldn't call my bank. I will be speaking to a lawyer in reference to this matter. I'm going to take legal actions because the way I was treated was not good at all. How can you make someone pay for room when the mistake was on the hotels end. The room also smelled like somebody just had sex in there before they check me in. I even reached out to their general manager Robbie Pattetson via social media with no response. Due to this inconvenience my business trip was not successful in my company lost thousands of dollars. If someone within this corporation is in a leadership role please reach out to me I have videos and photos of the bugs in my bed as well as the bites all over my body.