Review of Reunion Area Luxury Homes by Resort Homes of Florida 5*

I scheduled a long weekend at one of the Villas in Reunion. We had plans with family around the Disney marathon my daughter was entered in over the weekend. Nice property and everything was going fine until early Sunday morning. I took my daughter to Disney to run her race and when I returned at approx. 4am my key would not work. I tried over and over but there were no lights and I was stuck. I tried knocking to wake someone but no answer, I called my son who normally keeps his phone nearby and no answer. I went to the front desk to report it and they said someone would be there 1st thing in the daylight. My son then returned my call and was there to let me in. To shorten this review I will say I had to deal with promise after promise to fix the situation and didn't get anyone to accept responsibility until around 4:30 pm. I was forced to make many changes throughout the day. Finally a young man showed up at the room which we had been standing outside of for the past hour and he let us in. I explained what we had been going through and he said the key reader needed to be changed. He said he would take care of it himself and said he would be back in a half hour with the equipment he needed. He returned and did what he promised. Finally someone to accept some responsibility. I was very thankful for his work ethics. Thanks to Dwayne Jones. I can only feel that this place was or is lacking in it's oversight of employees. I have been coming to Orlando for the past 20 years and this has been the worst experience I've had.