Review of Fontainebleau Miami Beach 5*

I don't no where to start but let's start here. My brother surprised me and my husband for hour anniversary to the fountain blue on miami beach and it was the worst experience ever. First off it was all paid for online… what a rip off. We get to the hotel Friday night and it took us about 40 minutes to check in cause this girl didn't no what she was doing and she's telling me it was computer problems when the girl next to me took about 6 people right away. Unreal the help there is awful! So we finally get in the room and it was suppose to a suite OCEAN FRONT ROOM : (lmfaoooo it was the ugliest room and it was looking at buildings lol so I call down stairs n I had to hold for about 10 minutes till someone picked up the phone lol so I got a manager if u call it a manager… and I told him that my brother paid $1, 400 for to days and we were suppose have a JR suite so he's like we can move you so they move is to a pool front and side ocean and the A/C doesn't work lol so this is 3 times moving Omgggggg so I call and tell him we are checking out of this dump hotel and he's like we can move you tomorrow to a ocean front room. It was saturday and no one called us so we checked out of this rip off place and the food was a rip off as well… we order room service and 2 hamburgers n appertiser and a Pepsi that was so small n they Charged me $86.00 dollars lmao rip off n we go down to breakfast buffet for 2 people it's $78.00 unreal… and also valet parking per night is $42.00 dollars really… RIP OFF! ' I will never return to this shit hole and another thing I bring my ticket to valet and the girl tell me it's a 35 minute wait to get my car like really wtf!