Review of Celebration Hotel 4*

After booking a room with 2 queen beds with my Marriott Reward points. I arrived and was given a 1 king bed. I made the reservations with the agent and mentioned that I had 3 people coming with me. I went to the front desk and mentioned the mix up but the reception desk agent did not seem to care and had no alternatives for me. I left the hotel as we could not all stay and called the Marriott reservations line to explain the problem, they were prompt and helpful at the time. 1 month later I was charged $186.11 for a night stay in which I did not stay at the hotel and the agent I called that night told me that I would not be charged and there would be no issues. After noticing the billing I contacted the hotel and the manager Raymond answered, I explained the error and issues but they refused to address the problem and provided an 'I don't care' attitude. I called Marriott customer service and went over the entire situation again the agent agreed with me about the charge but had to escalate the issue. I was contacted a few days later and told that "I stayed at the hotel" and checked out by 10am. I then called up to Marriott Consumer Affairs and talked to Mary Ann. I also explained the issue to her, very nice lady but got a different story. 1. Hotel states I checked out at 10am the following day 2. According to Mary Ann I canceled my reservation thus canceling my points. Which is it Marriott? You communication is terrible and needs improvement. This hotel is one of the worst in terms of customer service and caring for there guest. While a nice hotel never stay here.