Review of Sonesta Denver Downtown 4*

Horrible costumer service. We went to an event on Downtown Denver and reserved this hotel. We had paid in full for it months in advance. When we got there around noon we decided to try checking in. I worked in a hotel not long ago so I knew if they had rooms available then we could check in. We were told that there were no rooms ready yet, alright, we understood it was an event weekend and it was noon. So we just ask about how long the wait would be since we did need to be somewhere fairly soon. The woman at the front desk was very rude about it and refused to give us any form of time length. We really just needed something so we knew if we should just get ready at a friends hotel or just keep waiting. She finally told us no more than an hour. Ended up taking us three hours and we had to get ready in their bathroom last minute. The worst part of this was the housekeepers were only cleaning the single bed rooms and leaving all the double bed for last. We had to sit there and see every single single bed guests being given keys. We finally got into our room after three hours and the place had damages and stains on the furniture, again, fine whatever its downtown and that's expensive to replace, however mold in the bathroom was an issue for us. As the weekend went on we found we needed a few things, we called the front desk for a cork screw, a few glasses, and an extra blanket. We were told no for each one. Just a flat out no, not even any kind of politeness with it and not even an explanation like they were out or didn't carry them. Then at the end of the weekend we were trying to clean up as much as possible to help out the housekeepers so before check out we started gathering trash to put into one place, we went out and asked the housekeeper on that floor if we could have a trash bag and we were given a dirty look and eye roll before she snatched a bag and practically threw it at us. It's fine if they were stressed by the busy weekend but we paid to be here and should have been treated correctly just like it was any other weekend. I truly hope they don't treat everyone like this.