Review of DoubleTree 4*

Fontaine P.

06/16/2017

Respond
4/10
The room we stayed in was a mess. There were marks all over the walls from people banging into it (the walkinh spaces in the room are crowded), the tub is scratched up and down the sides with rust around the drain, and there are 6" stains on the carpet. (My child likened it to a poop accident). In addition, the parking situation is awful, especially for the price they ask. The structure is 6' clearance with extremely tight turns. "Oversized" vehicles park behind the structure between a dumpster and a huge pile of broken chairs, up a fairly steep hill. We got a "family room" with bunk beds and the kids love the idea. However, the kids area has the fridge (No freezer and 62* when we arrived) and the thermostat and the balcony. Seems backwards, no? Oh, and the backsides of the curtains are mildew-y. Which you would notice/smell because one of the queen beds is 3" from the window. Also, one of the queen beds has bedside lights… that don't work. The other bed has had the lights very obviously removed from the headboard. Edit: we ended up contacting management and he came to the room and checked it out. He said the carpet was "only 2 weeks old" and should definitely not have been in that condition. He said there was nothing he could immediately do about the bathtub or the carpet but would have them looked at tomorrow. The hotel ended up moving us to two adjoining rooms which were… better. Still not what I expect from a Hilton brand and we are very disappointed overall with this hotel. The replacement rooms still had stained tubs, but they were not "as bad". There were still marks on the walls. At least the carpets were clean looking. One room had 4 towel sets, one had 3 towel sets (for rooms with 2 queen beds).