Review of Four Points 3*

The hotel has obviously recently undergone renovation inside and is simple and lovely and conveniently located downtown within walking distance of pretty much all of town. A nice crisp white bathroom and comfortable beds along with thick duvets are in each spacious room. In the evening, I was thinking the thick duvet may be too thick but I could crack the window open and let that crisp fresh air into the room (better than any air conditioning imaginable). The Internet is fast and complimentary and there is a lovely Keurig in the room to jump start those brisk mornings. The expansive windows frame up either the water and piers or the mountains; either way you cannot go wrong! There is also a convenient sports bar/restaurant off the lobby for food and drink and I was told by a shop manager in town to try the pizza. All these facts alone would make me chose this hotel again along with their fair pricing for the size and quality of rooms. However, I booked for one night as I was traveling to join a cruise ship to work as a contractor but in the early morning I woke up to my window overlooking the cruise docks to find that my ship was not there in the misty docks… A friend working on the ship said that the cruise line changed the itinerary and they were docking 1 day later! So, I called the reception desk and talked to Shannon and he said that the most recent calendar verified the change of itinerary and he started getting a reservation together. My company went online and booked another room at the hotel for me when I notified them. But it was Shannon that went above and beyond. He was able to keep me in my same room and even checked me in so I wouldn't have to stop down until later in the morning for another key. A clean and renovated hotel room in a good location is nice but the quality of staff such as Shannon and the nice people that checked me in last night are what can take it to that next level. Any time I should be coming back to Juneau, I will be checking here first for availability. And I will be letting all my friends know that come in to Juneau to work with the cruise industry and jewelry industry as well!