Review of Delphin BE Grand Resort 5*

Very nice hotel, amazing facilities. Almost like a Mini Dubai. Food and drinks were great. But service is very poor at this hotel. Hardly anyone speaks english. Basic words like "spoon" and "luggage" they couldn't get the grasp of. I mean come on, its 2018 and you're running a 5 star hotel. We got there late at night about 1.00am. Taxi driver just dropped us outside with our luggage. No concierge or help from anyone, had to roll 2 suitcases, hand luggage and 2 bags, pram all by ourselves with a tired 11 month old. They didn't have a cot ready in our room for a 11 month old when we clearly booked a room for 2 adults and 1 infant. So we had to wait for that. Had to wait almost 30 mins for our luggage to arrive in our room also. Entertainment playing every night till about 12.30am. So if you have kids, forget about them going to sleep. The music is so loud its pretty ridiculous. Our baby was a bit poorly towards the end of the holiday so we went to see the doctor in the hotel. Shocking they wouldn't accept travel insurance from the UK. They wanted 110 EUR just to see you and then more money on top if you wanted treated. I asked what they would do if it was an emergency, she looked at me blank and said "what is emergency". Thats when we realised, this hotel has serious service problems. Its a shame really as the hotel itself is beautiful and the facilities are great. The water park was good and lots of things to do with kids. But personally I would sack most of the staff there as they are pretty incompetent. P. S make sure you take an iron with you if you need one. They don't provide irons. And they charge 2 EUR per item to be ironed. Daylight robbery.