It was my third Istanbul trip. The city and its people simply captivate me.
However, the same cannot be said of the hotel this time.
Arriving on the first evening, we were told that our room was not finished and that
would upgrade us to the suite for free. So far so good. The suite was okay, but doesn't live up to its name. That's just the way it is. Since I have my experience with the Turkish kind to offer added value, I asked 3 times if the transfer would be free of charge and if we would not at least look at the other room. The answers remained as usual. The next morning we went directly to the reception to ask when we would have to change the room and we were told that the rooms should be exchanged at 1 p. M. When asked, we were told that we should simply leave our belongings there and that the hotel staff would then take them to the new room. (We would also have come back to make the change ourselves). Arrived in the evening, after we were approached extremely researched, because we had relied on the statements of the "hotel manager" and did not want to pay — more than double – the originally paid room price for the "free transfer" to the other rooms. In the basement. Without windows. Opposite on the stairs a water damage… there the soup ran sometimes less; sometimes down the walls, depending on whether someone had just washed up or not. Even inside the room, the flushing of the toilet ran 24/7. Since it was not possible to close the toilet door, this also made sleeping rather difficult. Neither the fridge, nor the TV (unimportant) nor the promised Wi-Fi worked and of course our things weren't there either. The hotel staff themselves ignored us after we didn't want to be shit. No answer to a morning "hello" ; Nothing. When the electricity went out in the whole hotel, you don't have to wonder why if you saw the water running down the walls — I was then fully served. By the way, the money for the free room change was taken from me when I checked out. Not because I really wanted to pay for it, but because I wasn't allowed to check out otherwise.
Then I understood why I should leave my ID at the reception on the first day.
There was no mention of cleanliness.
With 12 years of travel experience, I have never been accommodated with about 4-5 stays abroad in the year.
However, the same cannot be said of the hotel this time.
Arriving on the first evening, we were told that our room was not finished and that
would upgrade us to the suite for free. So far so good. The suite was okay, but doesn't live up to its name. That's just the way it is. Since I have my experience with the Turkish kind to offer added value, I asked 3 times if the transfer would be free of charge and if we would not at least look at the other room. The answers remained as usual. The next morning we went directly to the reception to ask when we would have to change the room and we were told that the rooms should be exchanged at 1 p. M. When asked, we were told that we should simply leave our belongings there and that the hotel staff would then take them to the new room. (We would also have come back to make the change ourselves). Arrived in the evening, after we were approached extremely researched, because we had relied on the statements of the "hotel manager" and did not want to pay — more than double – the originally paid room price for the "free transfer" to the other rooms. In the basement. Without windows. Opposite on the stairs a water damage… there the soup ran sometimes less; sometimes down the walls, depending on whether someone had just washed up or not. Even inside the room, the flushing of the toilet ran 24/7. Since it was not possible to close the toilet door, this also made sleeping rather difficult. Neither the fridge, nor the TV (unimportant) nor the promised Wi-Fi worked and of course our things weren't there either. The hotel staff themselves ignored us after we didn't want to be shit. No answer to a morning "hello" ; Nothing. When the electricity went out in the whole hotel, you don't have to wonder why if you saw the water running down the walls — I was then fully served. By the way, the money for the free room change was taken from me when I checked out. Not because I really wanted to pay for it, but because I wasn't allowed to check out otherwise.
Then I understood why I should leave my ID at the reception on the first day.
There was no mention of cleanliness.
With 12 years of travel experience, I have never been accommodated with about 4-5 stays abroad in the year.