Review of Lotus Pang Suan Kaew Hotel 4*

I have no idea where to start with this review of this hotel, if I could give less than one star for the quality and lack of customer service I would. To start when checking in I received a less than friendly welcoming from the reception desk, mind you I am a Female American and look fairly young for my age but profiling for a hotel should not be a factor. I didn't mind at first but when arriving to our room we noticed our Wi-Fi was not working properly so I kindly went to re…ceptionist desk to request to have this fix. Around 20 minutes later someone had come up to attempt to fix and said to call within 5 minutes. I called four times requesting within the hour until I finally got management to take action to have this fix. I am irritable at this point and hoped that management would be kind, but I was wrong. Management staff was the most inconsiderate and condescending person I spoke to the whole evening stating it's my phone that's broken when it was my guest, his bell man and another bell man that was unable to get the Wi-Fi to work. This should not have been a big deal but being on vacation you expect a kind welcoming and everything to be in order as you paid for it. After management attempted to move us to another room and still the Wi-Fi service unavailable, but when finally 2 more individuals had come to fix it after a few hours! Management calls me and says after it's fix " well it's fix now right you understand okay? You're welcome! " This is not how customer service should be displayed or how a business should be handled in any matter. In addition to the poor staff quality, the cleanliness of the room is disgusting. I wish I can post photos to this review as I have pictures of roaches and poor bathroom cleanliness. I do not see why the ratings for this hotel is so inaccurate as my first experience was so terrible. I hope people see my honest review and reconsider staying in this hotel.