Grand Cabana Hotel & Resort

Hotel

Good location, clean room, friendly staff.
Good location, friendly staff, good location.
Good location, friendly staff, good location.
It's a good time to go to foreigners more than Thais. 😁😁😁

Very nice. Good service, Good atmosphere. I ll be back again!

Stayed here for 3 days and 2 nights, nice hotel, very clean accommodation, lovely staff, good service. The food was delicious. There are so many to choose from, very impressed, next time I will stay again^^

Beautiful Place, great staff nothing is too much trouble, excellent food.

Best service and food delicius.

Love this place Nice hotel with a lot of facilities .

Bad impression from the day that I am not staying yet! I am not happy about the service from the Reservation. The staff is not good and not professional! We had booked over a month ago and it is nearly checking in at the beginning of July! We had been booking by Expedia from the USA. My fiance had booked and sent me an itinerary to confirm our booking by myself! But the problem is we are not convenient from the service at the Reservation. It makes us disappointed and maybe we will decide to do not to stay here and move our booking to the other hotel there. So We are sure a lot of good serviced hotels there in Koh Chang. Your hotel has to think about it. You make customers have a bad impression even though we do not see and stay there yet! It is not because of the hotel facilities or other services from the hotel but because the staff does not smart and good enough for us. This is telling me that you are not professional! Bad services I am not recommended this hotel for sure. I am not sure that we will stay at this hotel now or in the future. ดิฉันขออนุญาติให้รีวิวแค่เฉพาะเรื่องการจองเข้าพักเท่าน้ันนะคะ เพราะย้ำก่อนว่าเคยไปเกาะช้างแต่ไม่เคยเข้าพักรร. แห่งนี้ ขอสรุปเป็นภาษาไทยคร่าวๆกับผู้ที่คิดว่าจะจองหรือจองแล้วอาจจะมีข้อมูลที่เป็นประโยชน์กับการเลือกรร. ที่อยากจะเข้าพักด้วยทัศนคติที่ดีต่อรร. แห่งนั้น แต่ดิฉันได้รับประสบการณ์ตรงที่ไม่ดีมากจากการบริการของพนักงานแผนกสำรองห้องพักของรร.

Very slow check-in and bad service. Been told my room will be ready at 2 pm and they ll call to let me know. By 2 pm no one called and when checked with the reception staff werent friendly and room still not ready. They said will be ready soon. Waited and waited till 3 pm room still not ready 😔😑😡 finally got to my room 3:10 very stressful experience…

ONLY the expensive rooms seems are OK! Just arrived (3rd of March) and for sure our last visit at this Hotel! Absolutely not recommended! While checked the booking at various platforms and always find rooms named "xxxx hilside or xxxx Seaside". So I booked the hillside for me and my almost 80 y. Parents, because we not need to have a sea view! When arrived we was send to another part of the Hotel, wich is cross the street! Horrible! For have access to the beach, breakfast, dinner and all the facilities we have to cross the steet again … (remember parents 80y. ) This most worse I ever expected for a beach holiday! … you can call a hotel car, for pick you up for go different location at the resort, but sometime this car never come or you have to wait till 10 minutes (by the way, my parents (80y. ) can not call the car anyhow, because of less english) … I'm so sad we payed already for 6 night, orherwise I would leave immediately and quickly went to "Top Resort Koh Chang"! This holiday is totaly wasted! I ask change the room for my parents for a normal standart room at the beachside of the road, … there only can get a room with seaview (upgrade > 1.500 thb per night). Our roomview is straight to a wall … so also not any view! The entrance to our building is like a backdoor secret (see pic) … Let's see what's the next shocker! p. S. St bathroom is a little black mold and our Aircon in both rooms quite noisy. We booked the "Deluxe Jacuzzi" room.

Great staff, clean and comfortable rooms. Excellent large buffet breakfast included with the room. 4 different pools to enjoy. Most shops in the neighborhood are currently open.

The best hotel and friendly stuff.

Most beautiful hotel I’ve ever been to! And very clean. Helpful staff, big breakfast buffet with large selection of dishes. Location just by the beach and at the same time near many restaurants/seveneleven in the village. Several pool areas and the main pool has a spectacular location as you can see on the pictures! An extra plus because you can borrow SUP & kayak for free on the hotel beach 😃

Great location, standards,. Quiet. spacious rooms.

Best place on Koh Chang, well maintained, nice pools and great food. We are returning again and again.

Great location & Service
Great Spa
Good gym with Stella views
Good food
Lovely new rooms
Next to all the Bars
Best place to stay in Johannesburg Chiang.

Very disappointing in these such hard times that your hotel lacks such poor customer service. As a guest or visiting guests to your hotel your staff and policies need a lot of improvement. Not expected from a hotel of your magnitude. Very poor effort my Money happily spent elsewhere!

5 star hoymtel that has EVERYTHING you need. Best location on White sand beach. Great outdoor area. Great Swimmingpool. Great reataurant. Very nice room and very good service from personell.

Nice beach front resort, spacious rooms, great breakfast, nice staff and good location.

Wonderful facilities
5 swimming pools
nice views
great room
great service.