Review of TeoFel Pension House and Cafe 2*

Stay here at your own risk! Not trustworthy and our money was stolen! It's a shame because the hostel is nice and clean, however the day we arrived, my friend caught one of the cleaners (a young woman with really short hair) looking through her belongings — her hand was in my friends bag and money had been taken out. We confronted the girl and told the manager, but she denied it and didn't even get in trouble or apologise, even though my friend saw her with her own eyes trying to steal from her. We should have taken it further, but believing the best in people we let it go. This was our mistake because the next day, 11, 000 php (~ $275 AUD) had been stolen. The money had been hidden in a different bag, so it's clear that this girl came back into the room with the intent of stealing the money and spitefully left 1000php (~$25 AUD) behind. There are no security lockers provided at this hostel (even though it was advertised as having them), despite this the hostel takes no responsibility if anything is stolen as stated in their house rules — as if they know that this will happen. It also states that hotel management will conduct an investigation to address these situations — this did not happen at all and we had to involve the police ourselves, who unsurprisingly couldn't do anything either, even though my friend had witnessed the staff member stealing. If management had listened to us when we first complained about their staff member attempting to steal money and acted accordingly instead of believing her lies then the money would not have been stolen the next day. In other countries she would have been fired, but she goes unpunished — dodgy hostel. You've been warned!