Review of Hilton Garden Inn Lima Surco 5*

Overall disappointing stay. 1. Because of a blizzard in Boston, the airport was closed and I wasn't able to travel/check in as planned. Although I notified the hotel manager of the issue immediately, the manager still chose to charge me $150 USD + taxes & fees because I didn't notify them of the cancellation 48 hrs in advance. Compounding this frustration was the curt/nasty email from the manager responding to my request not to be charged — — basically saying "too bad". 2. While the hotel is kept very clean, it was bothersome that I had to call and remind them on two separate occasions that they'd missed cleaning my room. I was only there for 4 days. 3. Another colleague who arrived on an early morning international flight to conduct several meetings prior to our conference convening was not permitted to check in early, despite previous request — — the hotel wanted to charge her as if she checked in the day before. 4. The ONE time I ate the hotel's uninspired/uninteresting breakfast buffet, I became violently ill. This was the morning of my evening flight back to Boston. Traveling from Lima back to Boston, doubled over with stomach pains was terrible — — and after 2.5 days, I'm still recuperating. I stayed at this hotel as part of a conference I was helping to organize (recommended by local partner) but as some who travels to Lima 1-2x/year, who has colleagues that travel to Lima throughout the year, and who sends teams to work on projects in Lima throughout the year, I absolutely will NOT recommend staying at this hotel — there are many much nicer places (without the weird casino embedded into the hotel's infrastructure), better located within the city, with better/more helpful and customer friendly management/staff.