Review of Costa maya beach club boutique

Diana C.

01/01/2021

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4/10
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Good morning Facebook friends just wanted to share the unpleasant experience of this place, if you want to be offended, mistreated visit this place. Worst hotel experience we've ever had. Today's morning we forgot the keys to the room in which we were staying it turns out that they do not have a copy for which a worker who happens to be the nephew of the manager, had to go up the room and enter the balcony, at the time of us entering the room we noticed that we were missing airpods, we looked all over which (which was useless) we wash mattresses, we looked in the trash in the suitcases and the blissful did not appear which we are all totally sure had stayed at the table that was near the door, no one else entered the room than we and the person who came in to open, the airpods disappeared, by notifying the manager besides hateful and very polite pedant did not know how to give any explanation to what happened and called us scammers and that that was excuse to not pay what is stupid because WE WERE frequent customers and in what was going from December more than 3 times we were customers of them, they yelled at us, offended us and apart ran us out of the room and closed the gate because they claimed that we were the thieves. On top of that they rob you, offend you and yell us as thieves that by the way if we pay because obviously we are not of the same kind of person. To never come back again and come to Leon in specific to put itya stay in any place or already finally in the area but not there, it is not worth it. They prefer to lose clients than take on their responsibilities or try to find the gentlest or most polite way possible. If you want to go go at your risk but My Family we are already convinced that it has been the worst experience.