El Laurel Hotel Boutique

Opinions regarding the staff are divided: many guests describe the employees as very attentive, kind, and courteous, particularly the waiters and massage therapists. On the other hand, some visitors encountered slowness, a lack of professional training, and a reluctance on the part of the manager to resolve emerging issues. There were also complaints about intrusive requests for tips during every interaction.

The hotel offers an American breakfast, including eggs of your choice or an omelet, which many rate as tasty. However, guests warn that sweet bread is often offered by waiters as an addition and is charged separately, which is not always communicated in advance. The restaurant's cuisine is generally praised for its taste and presentation, especially the seafood and shrimp, but there are also negative reviews regarding over-salted dishes, bitter chilaquiles, and even frozen tuna.

Reviews of the rooms are contradictory. Some guests find them spacious, clean, and cozy, noting comfortable beds with soft pillows and pleasant mirror lighting in the bathroom. Others consider them too modest for the price, complaining about worn bed linens, the lack of a full wardrobe (replaced by only two shelves with a rail), and cramped bathrooms. Instances of insects being found in the rooms and corridors were also mentioned.

The water supply system has caused serious complaints from some guests. In certain rooms (e.g., 17 and 24), hot water runs out very quickly or takes a long time to appear. There have also been reports of poor temperature regulation, where water is either scalding or freezing, as well as drainage problems that caused the shower stall to flood.

Guests note a lack of basic amenities: in some cases, even towels were not provided. The absence of hair conditioner is also mentioned, and the provided soap and shampoo bottles are too small to effectively wash off chlorine after the pool. Some rooms also lack standard drinking glasses.

The hotel features a large and beautiful pool, which many call a "dream pool." Despite the presence of solar panels for heating, many guests find the water too cold. The cleanliness of the pool is a subject of debate: some consider it impeccable, while others complain about a dirty floor with green buildup, litter around the area, and damaged mattresses in the teepee. Overall, the green areas and lounge chairs are rated very highly.

Massages are available on the hotel grounds, which guests rate very highly. There is also a temazcal, a fire pit area, a game room, and special areas for hosting events such as weddings or birthdays. The general atmosphere is described as peaceful and suitable for relaxation.

The hotel is suitable for families; however, guests warn about an inconsistent policy regarding payment for children's stays. There is confusion in the rules: depending on the booking channel or employee, charges for an additional child begin at age 8, 9, or 11, which causes guest dissatisfaction due to a lack la’s lack of clear communication.