Macondo Holbox Hotel Macondo Holbox

They canceled my fully pais reservation at 3am after sending me a welcome email! I had bookex and paid for the room in Sept. Dec 29th they sent a welcome email. When I arrived to the island on Dec 30 they had cancelled my reservation. The email stated they would be closed DUE TO WEATHER. It was perfect weather. They were open and had rented my 2 rooms (assuming for more $$) to someone else. They left me, my wife, and 2 kids stranded on an island at New Years. DO NOT DO BUSINESS HERE!
I have the emails if anyone wants proof.

We stayed in this hotel for 3 nights. The man in reception was lovely however the woman wasn’t too friendly. They are strict on how many towels you have which is strange and we had to move room cause the air-con unit was pouring out water however they did give us a nicer room no problem. There was a drain smell in our toilet which wasn’t pleasant. The other room flooded from the shower drain and my friends had to move room again, they sat in the room waiting for the man to come with the new key and then when we went to reception to ask for the new they just laughed and handed us the key. Another incident was one of the receptionist was sitting outside our room playing loud videos at night which was also very strange.

Very basic accommodation but very reasonably priced if on a budget! It was very close to the beach which was handy and the staff were lovely. When we arrived to check in, we were told to wait 20 minutes until someone arrived, which was quite unsettling after the long day of travelling.
The hotel was surrounded by construction and rubbish so there were no nice views from the building. We found the common areas very dirty also.

First note! The staff are 100% amazing, kind and friendly.
We took room 10, this is located on the lower level at the end of the walkway. It was fortunate that with this location we didn't have passing guest traffic walking past our room, so we felt like we were in a private area. The staff area was very close to us but we really didn't mind because we didn't meet a staff person we didn't like. The rooms are cleaned daily to a high standard, with coffee left for the morning pot. We had to go buy water to make the coffee, but the tienda was not too far away to buy supplies. The location could not be more amazing, only half a block to the beach, we could see the ocean when we stepped out from the lobby.
I must mention, this hotel is located very close to town, and is immediately in front of a hostel with a bar (located on the next street), the bar had music every night until midnight or just after.
At the weekend the hotel is very full and noisy… why, because the stairs to go up to the higher rooms are directly behind Room 10. We could hear very loudly the transition of other guests and kids going up and down the stairs, sometimes for hours!
The room above us, Number 11, was noisy, two times we had to request they stop walking and walking and walking across their room and moving furniture. The noise from this was incredible. Also, if you are allergic to pets this place is pet friendly.