Mountain view City view Air conditioning Private bathroom Flat-screen TV Soundproofing Coffee machine Minibar Free WiFi
This room offers contemporary décor, luxury linens, deluxe marble bathrooms, a great working station and connection deck. There is also a safe box, spacious closet, free WiFi, 40" LED TV with channels, free minibar and coffeemaker.
WiFi is available in all areas and is free of charge.
Beds: 1 large double bed (151-180cm wide).
Room Facilities: Toilet, Private bathroom, Towels, View, Cable channels, Mountain view, Linen, Toilet paper, iPod dock, Radio, Minibar, Cleaning products, Shower, Coffee machine, Hardwood or parquet floors, Heating, TV, Bidet, Hypoallergenic, Safety deposit box, Soundproofing, Free toiletries, Flat-screen TV, City view, Desk, Air conditioning, Bath or shower, Towels/sheets (extra fee), Wake-up service, Wardrobe or closet, Sofa, Iron, Alarm clock, Hairdryer, Telephone.
Terrible hotel, I stayed with my family on April 2, 2022.
Room 1502 which was the one we were assigned, was extremely dirty, the beds full of bedbugs.
We notified the manager on duty was very rude.
He did not want to take responsibility and refused to refund the reservation
It took more than an hour to make the room change and when we were assigned the 8-27 was with guests.
Then he gives us the 828 wanting to remedy his lack of cleanliness and supervision
Hotel Hottson Smart Luxury Acapulco, we ask you to review its facilities and its staff.
They don't know how to treat people.
Profeco Acapulco we ask for your help to check this hotel, in its corridors there are cockroaches, they do not have sanitary control and the workers do not wear masks.
It was the worst experience in Acapulco, do not visit this type of hotels that apart are not cheap.
I have videos and photographs of what happened.
I have the conversations recorded.