Review of Holiday Inn Aktau, an IHG Hotel 4*

Good afternoon! Stayed at the hotel for the first time. The room was clean and the breakfast was good. If it were not for one moment, the day before the check out the girl at the front desk began to tell you that the maid had complained of a dirty towel from my room which she could not wash, supposedly it must be sent to a super dry cleaner and supposedly I should pay the fine. I was so confused. Face it for the first time. A large hotel and speaks of a small towel for the face. On requirements to show the rules where it is written, that for dirty towel the person has to pay a fine with indication of the sum of payment nobody could show. Naturally I refused to pay, throwing the phrase ' ' You can try to present the company's account '. The next day I moved out. Returned to his city. Hours at 11.00 The day comes SMS notification about the withdrawal of money from the card of this hotel. Eyes hardly climbed on the forehead. Started calling, figuring it out. Removed for a towel 7500 tenge, for a small towel for the face, which they allegedly could not wash. I began to say that I had signed some papers for prescribed that they could withdraw money for property damage. I asked to send me a scan version of this document, but to no avail. The chief manager called back only after at my call the next day. I have asked him to send a scan version of the document, too ignore. No evidence of any damage or confirmation that they tried to be washed. I'm thinking of Sue! And so in general the hotel is not bad. The logic is not clear, considering how often our staff stay in this hotel, they would have done a lot more than this towel.