AYKUN Hotel

I did see many bad review to this hotel. However, I not understand where this bad reviews did go about. Because the hotel is very nice, clean and staff very help full. The managing lady Aigerim whas very friendly and helpfull. Food was also good. I will recomend everybody to have a stay here. They have rooms what glass sealing, you can see the snow falling when you in the bed. I think is very special.

My stay at Aykun Terrenkur was average overall. The hotel facilities and room features felt outdated and fairly minimal, so it didn’t fully meet expectations in terms of comfort. That said, the team working there truly made a difference everyone was warm, attentive, and genuinely kind, which helped balance out the weaker aspects of the property.

So, I got scammed in this hotel. I had booked on Booking until the 24th. But while in the taxi on my way to the hotel, I got a message that my flight would be delayed and moved to the 25th.
When I arrived at reception, I explained this to the young receptionist (a guy) and told him I needed one extra day. He said, “No problem, I’ll mark it in the system, and you can come to pay later. ”
A few days later, I went to reception again (this time there were two girls). They told me there was no booking made from the 24th to the 25th, so they created it on the spot. I paid in cash, around 11, 000 tenge, for that extra day.
Today, when checking out, the same receptionist told me I hadn’t paid for the 24th–25th :) ) ) I told them to check the cameras if they don’t remember :) ) ). But since my taxi was waiting, I had to leave.
At the airport, I got a message from the hotel saying the day wasn’t paid. Obviously, they didn’t check anything; they just said they were “sure” :) ) ) So I ended up paying again — an extra 16 EUR for nothing, plus 13 EUR for an international transaction fee.
This is how you get scammed here. So, people, please make sure to record a video when making payments :)
Hopefully, the owner sees this message and actually checks the cameras. Maybe next time they’ll hire more professional staff, not just students who “don’t remember. ”
And if you want to contact me to say sorry — don’t worry about it. You can keep the money and keep scamming people :) ) Have a nice day!