Naniwa Issui

Yes, the hotel has its own parking lot. Guests note that staff meet them directly at the parking area, making the arrival process clear and convenient. One visitor specifically thanked the staff for reserving a parking space for them after they had left the hotel for several hours.

Most guests are delighted with the hospitality and professionalism of the staff, describing it as "amazing" and "highly qualified." The employees are caring, assist with organizing celebrations, and even offer medication if a guest feels unwell. Nevertheless, there was a single, extremely negative review regarding rude behavior by staff during a conflict situation. Additionally, one guest noted the absence of traditional nakai maid services, as the hotel has transitioned to a more modern hotel format.

Guests highly praise the quality of the cuisine, especially the premium course featuring Shimane beef and dishes made from local products, such as shijimi clams and anago eel. Dining is organized in private rooms to ensure privacy. The hotel demonstrates flexibility: they are ready to prepare special menus for vegans, people with crustacean allergies, or individuals with swallowing difficulties, while maintaining the flavor of the dishes. Among the downsides, one guest found the taste of the food too bland and the desserts excessively sweet.

There is a complimentary drinks area in the lobby, including coffee and even non-alcoholic beer. Guests often find free welcome sweets in their room refrigerators. Additionally, free ice cream in three flavors—vanilla, chocolate, and green tea—is provided in the common bath (ofuro) area.

The rooms are described as spacious, clean, and modern, with comfortable beds and high-quality linens. Some rooms are equipped with binoculars for observing birds and boats on the lake, and Netflix and YouTube are available. High-end rooms feature private open-air baths with a view of Lake Shinji, although some guests noted that the view from the bath itself is limited due to the blinds. There were complaints about an overly firm sofa bed in one of the rooms and a strong smell of air freshener.

Most guests note impeccable cleanliness in the rooms and corridors. However, one review mentions the presence of red mold in the shower cabin of room 202. There was also a serious incident involving bedbugs, which a guest reported after visiting a doctor.

Yes, the hotel is very well-equipped for people with disabilities. There are special barrier-free rooms (for example, room 201), which are very spacious. Some of these are equipped with special lifts for easy entry and exit from the private bath, making the stay comfortable even for elderly guests.

The hotel pays great attention to special dates: celebratory cakes are prepared for wedding anniversaries or birthdays. As gifts, guests have received lacquered wooden items, such as traditional chopsticks or a small mirror, which evoked strong positive emotions from visitors.