Giotto Hotel & Spa

The hotel has its own garage and paid parking. Spaces are limited, so it is recommended to book in advance to park directly in front of the building. Alternatively, the hotel offers a discount coupon for parking lots located outside the city walls. Some guests mention that parking may be located approximately 200 meters away, and the hotel may compensate a small portion of the cost (around 2 euros).

The hotel staff are mostly described as very polite, welcoming, professional, and attentive. Guests specifically highlight employees such as Pedro (bartender), Roland, Luca, Maria, and Alessia for their friendliness and helpfulness. However, there are isolated complaints about some staff members who were described as rude and unfriendly. One instance was also noted where the staff did not show attention to the dissatisfaction of a large group of guests in the restaurant.

The hotel offers a diverse and abundant buffet breakfast. Guests praise the quality and freshness of the products, the availability of delicacies, and the pleasant atmosphere in the dining area overlooking the valley. Among the drawbacks, a limited selection of savory dishes is mentioned. Additionally, one guest noted that the machine coffee is inferior in quality to drinks prepared by a professional coffee machine.

The hotel is home to the "L'Estasi" restaurant, featuring sophisticated and high-quality cuisine that many describe as exceptional. Visitors note the high technical level of the chef and the artistry of the food presentation. Guests recommend dining here despite the higher prices compared to other establishments in the city. However, a negative experience was recorded during the service of a very large group (about 150 people), where waiters ignored uneaten dishes on the plates.

The rooms are described as elegant, clean, and spacious, although some guests note that the building is historic and looks dated in some places. In most reviews, the beds are called very comfortable, although one guest found the mattress to be of insufficient quality for a 4-star hotel. Some rooms feature large terraces with breathtaking views. Special mention is made of the high-quality Roberto Cavalli toiletries, disposable slippers, and good heating.

The views from the hotel are described as stunning and unforgettable. Panoramic views of the Umbrian valley and the mountains can be seen from the room windows, terraces, and the bar. Many guests note that the breathtaking landscape and the opportunity to watch the sunsets make the stay at the hotel special.

Most guests rate the cleanliness as impeccable, noting the tidiness of both the rooms and the common areas. However, there are some critical remarks: one guest pointed out the need to improve cleaning in the bathroom and certain details of the room, while another noted that the stairs and corridors look dated and are in need of renovation.

Information regarding the Wi-Fi is partial: one guest reported that the network signal did not reach their room, which caused inconvenience.

The soundproofing at the hotel received a negative rating from one guest, who found it to be insufficient.

The hotel has a spa center and beauty services. Guests rate them very highly, describing the service as "top-tier." In particular, a positive review was left for a relaxing massage with the specialist Jasmine.

Yes, the hotel is pet-friendly, as confirmed by a guest review from someone who visited the property with a pet during the Christmas period.