Suites Menaggio

HORRIBLE EXPERIENCE – AVOID AT ALL COSTS!
I have been to Menaggio this more than 5 times, staying in various apartments and hotels and Suites Menaggio is the worst stay ever, managed by a rude and aggressive host named Alberto.
Here is exactly what went wrong:
1. Delayed check-in: We arrived exactly at the official check-in time (15:00), only to find out that the cleaning in one of the apartments was not even finished.
2. Broken and Unsafe Door Lock: The front door lock in one of apartments was completely faulty. Every single time we wanted to enter or leave, we wasted 5 to 10 minutes just struggling to open or lock the door. This is a massive safety hazard.
3. Disgusting conditions: The apartment is poorly maintained. There was a huge, shocking patch of mold right on the bathroom floor — a serious health concern!
4. Zero customer service: Weeks before arrival, I politely messaged Alberto asking for extra blankets since we were a group of friends wanting separate bedding. He didn't even try to help, just refused. I even offered to PAY extra money to rent blankets from him or anywhere else. Instead of helping, he shamed me, saying I was the first person ever to ask for such a thing, making me feel like I was asking for something illegal.
5. No basic amenities&host threats: We stayed in April during rainy days. The apartment had zero umbrellas. When I asked Alberto if there were any available, he only told that I should just go and buy them in a nearby shop.

We were here for 4 nights and really enjoyed staying here! The location is so convenient — it’s close to lots of amazing bistros/restaurants, the ferry terminal, bus stops, a supermarket, and even a mini golf course. It’s also right above an amazing gelateria, so that was a bonus! Alberto was extremely friendly and helpful, and communicating with him was a breeze :)
Personally, we really enjoyed the lively atmosphere of the square and found ourselves chilling at one of the many bars just outside every evening. Only small thing to note is that you’ll have to climb the stairs, so that may be an issue for some. But other than that, an amazing stay and we can’t wait to be back!

Our engagement trip was ruined by how we were treated here by the general manager, Alberto.
We booked 2 nights at Suites Menaggio through Agoda (part of Booking. Com). On the second day, Alberto told us he hadn’t been able to charge us for the first night and insisted we pay again immediately by card, despite me showing confirmed payment on both my bank statement and the Agoda booking.
I called Agoda support, and the agent confirmed the property had already received full payment. They even called Alberto directly to explain the issue. Any reasonable manager at that point would understand the problem was on their side and not the guest’s.
But not Alberto. He continued to pressure us to pay again by card, treating me like some sort of thief. I even told him we were celebrating our engagement and that he was ruining it, but he showed no empathy at all. After 45 minutes of tense back-and-forth, he finally left our room, leaving us feeling stressed and anxious.
The next morning, I called him to ask if we could proceed with checkout. He responded casually, as if nothing had happened, saying I shouldn’t worry and the issue was now resolved. I found it incredibly unprofessional that I had to chase him for confirmation, instead of him reaching out to us once it was clear we had done nothing wrong.
Alberto handled this situation so poorly, with such disregard for basic hospitality, that I simply cannot recommend this place to anyone.