Review of Aleph Rome Hotel, Curio Collection 5*

Mixed review really, but overall pretty good. Good: Location Front desk staff Restaurant staff Okay: Breakfast Amenities Bad: "Perks" Cleaning staff I've enjoyed my time in Rome and having a hotel in a convenient location is A HUGE part of that. However, if I'm reviewing the hotel apart from the amazing city… I'm not as impressed. The front office staff were very friendly, receptive and helpful. I really enjoyed the personal greetings from the restaurant staff. My disappointments are with the lack of an upgrade. I ensured there was upgrades available before I checked in and specifically asked. I assumed as a diamond member I would at least get an upgrade to a larger room… Nope. The room cleaning and stocking staff is strangely inconsistent too. In a week I got turn down service just once, new waters were put in my room every other day and one day I even found my towels in the bidet! I even had an embarrassing incident where the cleaner opened the door while I was on the loo… I guess that will teach her to knock! The breakfast is pretty decent, but even if you have it "included", 80% of the meal cost extra. This seems like an unnecessary way to make a couple of bucks when you are paying over $400 a night for a very small room. Sorry for all the negative. Frequently these reviews are about expectations vs reality and my expectations were REALLY high but not met at this hotel. The good stuff! Internet is blazing fast. Location is great. The spa, pool, restaurants and bar! I'm not sure how the Cognac lounge is because it seems way out of my price range, but it looks nice. My favorite touch is the door man. It's totally unnecessary but it really takes the class of the whole hotel up a notch.