Review of Hotel Lanfipe Palace 3*

Booked this hotel for three nights, left after one night. Worst experience in my life! don't book it! Hotel is on the border of the 'quartieri spagnoli', hidden behind scaffolding. The entrance is literally a hole in a door. There is no signage outside at all that indicates that a hotel is there. After crawling through the hole you enter a patio which is under construction with construction materials all over the place. After going through another door you have to move up two floors through a staircase that looks like social rent in Russia. It has never been renovated! The staff in the hotel does not speak English. We arrived at 1:00 in the night and the guy on the phone could not explain us where the hotel was. Therefore we wandered around the unsafe streets for more than 2 hours and needed help from police agents to find it. We were placed in a very noisy hotel room. As of 6:30 in the morning the staff started preparing breakfast next to our room, with a lot of shouts and sounds of plates and cutlery. The bed was so hard that we could not sleep properly. The next morning I went to reception to tell thim all of this was not normal for paying 120 euro per night. Since we had a wedding we hoped to catch a good night of sleep. They told me sorry, but they could not do anything. I told them we would leave to another hotel and I wanted the money back for the other two nights I had booked with them. Strategically the 'manager' was never there (he was always supposed to be there the next day) and he was also too busy to answer the phone (in other words, you as a client are not important for them). Therefore I kept coming back over the next two days to see if he was there, which was never the case. When I was gone from Naples I received an email that the manager decided I would not get back the money. That summarizes their 'service'.