RedDoorz near Ciputra World 2 Surabaya

Parking is provided for guests arriving in their own vehicles; however, some visitors describe it as mediocre.

Reviews regarding the staff are contradictory: some guests describe the employees as very friendly, while others characterize them as rude and arrogant. There are complaints that staff attempt to find faults with guests in order to issue fines, and they do not always provide the necessary information upon check-in. There have also been mentions of instances where staff refused to print an official invoice, citing a broken printer.

A deposit of 100,000 rupiahs is collected upon check-in, which is usually refunded upon departure. However, guests warn of strict rules: for late check-outs after 12:00 PM, the deposit may be withheld or an additional fee of 100,000 rupiahs may be charged. Additionally, an early check-in fee ranging from 50,000 to 100,000 rupiahs may be applied for arrivals before 2:00 PM.

Food can be ordered at the hotel at fairly low prices; for example, rice with egg costs 12,000 rupiahs. Instant noodles and fried rice are available on the menu, though the quality of the home-cooked meals has been questioned—one guest noted that a dish seemed like it was prepared by a culinary beginner and was discarded. The kitchen typically stops taking orders around 8:00 PM.

Drinking water is provided at the hotel. For stays longer than one day, guests may request two bottles of water per day from the receptionist or the housekeeper.

Visitors describe the Wi-Fi as stable, fast, and operating without any issues.

The rooms are described as quite spacious and comfortable, but the furniture and textiles show signs of wear. Guests have complained about wrinkled, grey, or even torn sheets and faded pillowcases. Some note that due to holes in the linens, staff may attempt to fine the guest.

The situation regarding cleanliness is mixed. Some guests are satisfied with the cleanliness of the rooms and bathrooms, while others report that trash and clutter remained in the room even after a cleaning request. Issues with towel cleanliness, old bath mats, and generally mediocre hygiene in certain areas have also been mentioned.

The air conditioners generally work well and cool the room, but there are significant drawbacks. In some rooms, the air conditioners are very noisy or leak. Guests also complain about a persistent smell of cigarettes in the rooms, despite the presence of non-smoking signs.

Rooms feature hot water and a television (although in some cases only one or two channels are available), and towels are provided, though the quantity is sometimes insufficient. A serious drawback is the lack or shortage of electrical outlets for charging phones, forcing guests to use the TV cable outlets.