Kawa Living

The hotel features parking that accommodates approximately 8 vehicles, with a staff member managing parking arrangements. However, some guests report that parking fills up during peak periods, requiring guests to park along the street. It is also mentioned that motorcycle parking can be tight, making it difficult to exit if vehicles are parked too closely together.

Reviews regarding the staff are mixed: while some guests describe the team as very polite, friendly, and professional, others report instances of rudeness, incompetence, and a lack of accountability. There are complaints about poor communication, such as staff ignoring issues with electronic door locks or TV remotes, as well as awkward interactions (such as asking about checkout when a guest is merely stepping out for food). The check-in process can take between 15 and 20 minutes, and disputes have occasionally arisen regarding room readiness and fees for early check-in.

Policies regarding early check-in and late checkout are inconsistent. Some guests noted being accommodated with complimentary check-in at 1:00 PM, while others were required to pay an additional fee for arriving early. Late checkout incurs a surcharge: 30% of the room rate for checkout at 2:00 PM and 50% for checkout at 3:00 PM.

An on-site canteen is available, offering meals at standard, affordable prices, which is convenient for budget-conscious guests. However, guests note that the menu lacks full, hearty meal options. Bottled water is provided in the rooms, though one guest advised checking the expiration date on the bottles.

Opinions on the Wi-Fi performance vary. Some guests describe the internet as fast and stable, while others report slow speeds and connection difficulties, particularly on upper floors (such as the 3rd floor).

Rooms are generally described as modern, clean, spacious, and aesthetically pleasing. Guests appreciate the ample storage space, large mirrors, and conveniently located power outlets throughout the room. However, there are complaints regarding the quality of the pillows (unpleasant odor) and blankets (causing itchiness). There is also confusion regarding bed types: guests who booked a double bed were sometimes provided with twin beds due to misleading room category descriptions.

The air conditioning system has received numerous complaints. Many guests report that the AC does not sufficiently cool the room—especially in larger rooms—and requires cleaning. In some instances, the AC was completely non-functional, and room change requests were declined due to reported full occupancy. An unpleasant sewage odor in the bathroom was also noted in one of the rooms.

Rooms are equipped with standard amenities: towels, soap, toothbrushes, toothpaste, tissues, and bath mats. Bathrooms feature water heaters that work without issue. In addition, rooms are equipped with televisions offering access to Netflix and YouTube.

The hotel is equipped with a compact yet functional elevator, which greatly facilitates access to upper-floor rooms and spares guests the inconvenience of climbing stairs with heavy luggage.

Housekeeping quality varies significantly depending on the room category. Guests staying in higher-tier rooms (from 300,000 IDR) were satisfied with the cleanliness. However, in budget rooms on the 5th floor, cleanliness issues were reported, including long hair found on the floor, bedsheets, and inside the toilet. Some guests suspect that thorough cleaning is primarily reserved for higher room categories.