Leedon Hotel & Suites Surabaya

The hotel provides a complimentary valet parking service. However, some guests have noted that the on-site parking is not spacious enough, and when fully occupied, cars must be parked on the roadside next to the hotel.

The reception operates 24 hours a day, and the staff are described as very friendly, welcoming, and helpful. Many guests have thanked specific employees (Berlin, Nazwa, Nella, Firdaus) for their efficiency and even for complimentary room upgrades. Nevertheless, there have been complaints regarding slow service during daytime check-outs and one instance of a long wait for a room (over an hour) during check-in, for which the hotel provided sandwiches as compensation.

Breakfasts at the hotel are varied and delicious, with a wide selection of pastries and made-to-order dishes, such as fresh fried rice. A highlight is the Turkish coffee, which is prepared live. The Nabeena Restaurant offers local and Western cuisine; guests particularly recommend the goat goulash, tahu campur, and tongseng. Negative feedback includes one instance of stale roasted chicken being served at breakfast and complaints about the seating being too crowded in the restaurant during Iftar.

Bottled drinking water is provided in the rooms. An additional convenience is the presence of water dispensers in the corridors on every floor, where guests can refill their supplies free of charge.

The Wi-Fi at the hotel generally operates stably and securely, making it convenient for meetings and events. However, some reviews mention that the connection can occasionally be unstable (lagging).

Guests are very satisfied with the beds, noting that they are very large, comfortable, and soft, making them suitable even for families with children. The rooms are spacious, modern, and feature a functional interior, including convenient desks and large Smart TVs. The furniture and finishes are generally in excellent condition and match the photographs.

The rooms offer a beautiful view of the city of Surabaya. Guests staying on the upper floors describe the night view as stunning, comparing it to a "hill of stars."

The cleanliness of the rooms, bathrooms, and common areas is rated very highly; guests note impeccable order even in the furthest corners. Housekeeping is performed daily, including towel replacement. However, a few guests pointed out an issue with worn towels (the appearance of dark spots) and requested that they be updated.

The air conditioners in most rooms work well and cool the premises effectively. However, one complaint was recorded regarding an unpleasant "burnt" smell coming from the air conditioner in one of the rooms.

Rooms are equipped with a standard set of toiletries, an electric kettle, coffee, tea, sugar, a refrigerator, and a safe. Some guests noted a lack of labeling on the shampoo and soap dispensers as part of the "green hotel" program, making it difficult to distinguish between the products.

Leedon Hotel & Suites Surabaya has a swimming pool located on the 19th floor with a view of the city, as well as a sauna and a fitness center. Guests rate these amenities positively, noting that the sauna and gym are available free of charge.

The hotel has a predominantly calm and peaceful atmosphere, making it suitable for both family staycations and business trips or official events. The hotel focuses on providing high-quality service at an affordable price, offering 5-star comfort within a 4-star category.

Upon arrival, guests are offered a welcome drink and complimentary popcorn, which is especially popular with children.