Choice City Hotel

Name: Choice City Hotel 3*
Price range: Prices for upcoming dates start at 1 531 ₽ per night
Rating: 8.3

Hotel 2.1 km. to the city center 4.4 km. to the sea

Accommodation in Bubutan, Accommodation in East Java

Photos and descriptions provided by a third party, may contain errors or inaccuracies and not checked by service.

Average rating by guests Choice City Hotel: 8.3/10 Very Good

Reviews 61 →

Free Wi-Fi Breakfasts

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shared bathroom

bathroom Shared bathroom

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ac_unit Air conditioning bathroom Private bathroom tv TV hearing Soundproofing

Free Wi-Fi

Beds: full double bed or twin beds

desk Desk airwave Hairdryer shower Shower footprint Slippers dry_cleaning Towels water_bottle Bottled water

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ac_unit Air conditioning bathroom Private bathroom tv TV hearing Soundproofing

Free Wi-Fi

Beds: full double bed or twin beds

desk Desk airwave Hairdryer shower Shower footprint Slippers dry_cleaning Towels water_bottle Bottled water

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680 m. Pasar Turi Train Station Surabaya

For travelers with an active schedule, Choice City Hotel in Surabaya presents a convenient base for exploring the city. Situated just 1 kilometer from the city center, it offers a seamless blend of accessibility and tranquility. The hotel provides a comfortable setting for visitors seeking a balance between urban exploration and relaxation. It’s an ideal choice for those wanting a quickly reachable spot within a bustling area.

The hotel’s bar creates a pleasant environment for unwinding after a day’s activities, and a restaurant provides convenient dining options. Complimentary wireless internet is accessible throughout the premises. A designated parking area is available for visitors using private transportation. Guests can request additional details regarding available services during their arrival.

Wellness amenities include a massage room and a medical professional. A fitness center and gym facilities cater to those who prioritize physical activity. Entertainment options encompass a karaoke area, offering an enjoyable pastime. Elevators ensure easy access to all floors of the building.

Additional services enhance the guest experience, including a laundry service, an on-site ATM, and a concierge ready to assist with local arrangements. Staff members are proficient in English, facilitating clear communication. Room features typically include private bathrooms with showers and complimentary slippers. Room furnishings vary depending on the chosen category.

Choice City Hotel is approximately 18 kilometers from Juanda International Airport. Its proximity to Pasar Turi Train Station and local attractions—such as the Joko Dolog Statue and the Sharp Bamboo Monument—makes it a strategic location. The hotel’s location is recognized for its closeness to retail outlets and general convenience.

The hotel’s restaurant offers a welcoming space to sample Indonesian dishes. Breakfast is available within the guest rooms, and room service provides added ease. Exploring the area is simplified by the readily accessible amenities.

Consider a stay at Choice City Hotel when planning your trip. Secure your reservation now and discover the quality and service this hotel provides.

Nightly rates from $18.98

Phone: +62 31 99242080

Address: L9 Mall BG Junction, Jl. Bubutan 1-7, Surabaya, Surabaya, 60174

E-mail: [email protected]

Number of rooms: 42

Year built: 2018

Choice City Hotel

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Choice City Hotel in Q&A

Information is provided based on reviews and may contain inaccuracies.

Where is Choice City Hotel located and what is nearby?

The hotel is located on the 9th floor of the BG Junction shopping center in the city center. This is a very convenient location, as guests have direct access to shops, various dining options, and entertainment within the mall, including the CGV cinema. Tunjungan Street (about a 20-minute walk), Blauran Market, and Pasarturi Station are all within walking distance. Some guests have noted that due to its location within the shopping center, navigating to the hotel can be confusing, especially during the first visit.

What is the parking situation at the hotel?

Parking is one of the most problematic areas: guests often complain about difficult navigation, which can result in spending up to 30 minutes searching for a spot. Free VIP parking is available for hotel guests in front of KFC at the south entrance, but a voucher must be presented at the reception. Motorcycle owners face significant difficulties: their vehicles may be moved without notice, and some have reported flat tires. There have also been instances where guests were forced to pay for parking in cash (approximately 110k) because staff failed to inform them that a stamp was required upon check-in.

How polite is the staff and how does the front desk operate?

Reviews of the staff are mixed. Many guests praise the employees for their friendliness, efficiency, and honesty (one guest noted the return of forgotten money). However, others complain about poor hospitality, a lack of smiles from the receptionists, and incompetence when resolving parking conflicts. The registration desk operates 24 hours a day, and late check-in is available. Nevertheless, there have been complaints regarding a lack of clear information about hotel rules during check-in.

What breakfast is offered at the hotel?

Breakfast is served as a buffet featuring both local and Western dishes, including an egg station and Indomie Indonesian noodles. Opinions on the food quality vary: some find the menu tasty and diverse, while others describe it as mediocre, complaining about bland dishes, tasteless fruit, and cheap bread. There were also complaints about poor organization, such as cold dim sum due to a turned-off stove, diluted milk, and a lack of fruit replenishment.

What can be said about the comfort and amenities of the rooms?

The rooms are described as clean, spacious, and appropriate for the price (3-star category). Guests praise the comfortable and large beds with firm mattresses, as well as the clean linens. Rooms are equipped with air conditioning, small refrigerators, coffee makers, and free drinking water. Hot water is available in the bathrooms, and toiletries are provided. Downsides mentioned include the lack of safes, irons, and telephones in some rooms, as well as instances of broken windows or malfunctioning refrigerators.

How is the soundproofing in the hotel?

The soundproofing at the hotel leaves much to be desired. Some guests complain that calls to prayer from the mosque can be heard throughout the day, even on higher floors. There have also been reports of loud noise from groups of guests in the corridors early in the morning, which was not addressed by staff even after complaints were made to the reception.

What is the quality of cleaning at Choice City Hotel?

Most guests are satisfied with the cleanliness of the rooms, bathrooms, and common areas. Cleaning is performed daily. However, there were occasional complaints about ants on tables and slippery bathroom floors, which can be hazardous.

Are there additional facilities at the hotel, such as a fitness center?

The hotel has a gym; however, it is described as small, with a minimal set of equipment that is not of high quality. Some guests noted that the gym was dirty.

Is the hotel suitable for a family vacation with children?

The hotel is considered suitable for families due to its location in a shopping mall, which offers many children's play areas and food courts. The rooms are spacious enough to accommodate two adults and a child. However, accessing the hotel through the mall with a large amount of luggage and small children can be tiring due to the reliance on shared elevators.

Is the Wi-Fi stable in the hotel?

Guests note that the hotel provides strong and stable Wi-Fi, which is highly satisfactory.

Reviews of Choice City Hotel 3*

Write a Review of Choice City Hotel

Monika V.

01/11/2026

2/10

We had a terrible night at this hotel. We were woken up at 5:00 a. M. By a group of around 30 guests who gathered in front of our room and made extremely loud noise until 6:30 a. M. We asked them several times to keep it quiet. We also called reception; they said they would handle it, but nothing happened.
This completely erased the otherwise good service we experienced during check-in and the comfort of the bed. After the guests finally left, there was trash left on the floor. Their behavior was unacceptable and resembled that of animals in a zoo.
I believe the hotel should not tolerate or accept this kind of low-level behavior from guests.

Yeye P.

12/05/2025

2/10

I’ve stayed in many hotels before, from cheap ones to expensive ones, but this is the worst experience I’ve ever had. I know it’s a budget hotel, I chose it because it’s close to my husband’s workplace and there’s a mall underneath, so I wasn’t expecting much. But the poor hospitality made me and my little kid check out right away at 10 PM. Clearly, the staff need proper training in hospitality.

Fiona D.

11/17/2025

6/10

The hotel is above a mall which is nice for direct access to food if you don't feel like facing the busy traffic. The bed was really nice. The room was high up, 9th floor, but you could unfortunately still hear the mosque troughout the day. Maybe that was because of the window that was broken and they could not fix or give us another room. So yeah guess bad luck for us. The breakfast wasnt great either. The staff did their best but the indonesian food was a bit blend and the western food. Just some cheap bread. Fruit not sweet. Gym was also poor, dirty and very minimal. Maybe for the price I should not complain. Staff was friendly though.

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Policies of Choice City Hotel

Check-In:

14:00
Check-Out:

12:00
Accepted Credit Card Payments:

Visa, JCB, Mastercard, American Express, China UnionPay
Information about the type of meals included in the price is indicated in the rate details.

Meals may be limited during Ramadan.

A deposit of 100,000 IDR per stay will be required at check-in to cover any potential damages.

Couples checking into the same room must present a valid marriage certificate upon check-in. Otherwise, the property may reject the booking or request that a second room be booked.

To prevent the spread of the Mpox virus, the Indonesian Ministry of Health has resumed health screening for international travelers (both Indonesian and foreign nationals) entering Indonesia from August 27, 2024. This includes completing an electronic self-declaration form called SATUSEHAT Health Pass, which must be completed on a dedicated web platform.

Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Fee for local cuisine breakfast: IDR 50000 per person (approximately)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes
You'll be asked to pay the following charges at the property:
- Cash deposit: IDR 100000.0 per stay
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.