I stayed at The Royal Surakarta Heritage for 3 days and booked two connecting superior rooms, one twin and one double. The hotel is in a very strategic location, close to many important spots in the city. The interior is beautifully decorated with Javanese art, giving the whole place a unique character and a royal Javanese atmosphere. The service was excellent, and all the staff were genuinely friendly. The F&B team during breakfast gave the strongest positive impression throughout my stay. Not forget to mention that the hotel even prepared a birthday surprise after I informed them through email before my arrival, a slice of cake, a decorated towel, and a ‘Happy Birthday’ sign on the bed. It was a very thoughtful touch.
Here are three points I would like to share based on my experience:
1. AC.
The room temperature was not cool enough. Since the hotel uses central AC and there was an announcement about AC repairs on the 6th floor, it might have affected my room. I hope the hotel considers using individual AC units for better temperature control.
2. Wi-Fi Quality.
The Wi-Fi on the 5th floor was quite weak and slow. I ended up relying on my mobile data because the signal was unstable. A stronger and more reliable connection would make the stay more comfortable.
3. Breakfast.
I had breakfast on my first and last day. The taste was average and not what I expected for a 5-star hotel. The items I enjoyed were the jamu and the healthy green juice. I appreciate that the hotel serves traditional drinks. The F&B team provided excellent service, which made the breakfast time enjoyable even though the food itself was not very impressive.
Overall, it is a good hotel with a unique Javanese charm. Aside from the three points I mentioned, my stay was pleasant. Hopefully the hotel can take my input into consideration to provide an even better stay for future guests.
Here are three points I would like to share based on my experience:
1. AC.
The room temperature was not cool enough. Since the hotel uses central AC and there was an announcement about AC repairs on the 6th floor, it might have affected my room. I hope the hotel considers using individual AC units for better temperature control.
2. Wi-Fi Quality.
The Wi-Fi on the 5th floor was quite weak and slow. I ended up relying on my mobile data because the signal was unstable. A stronger and more reliable connection would make the stay more comfortable.
3. Breakfast.
I had breakfast on my first and last day. The taste was average and not what I expected for a 5-star hotel. The items I enjoyed were the jamu and the healthy green juice. I appreciate that the hotel serves traditional drinks. The F&B team provided excellent service, which made the breakfast time enjoyable even though the food itself was not very impressive.
Overall, it is a good hotel with a unique Javanese charm. Aside from the three points I mentioned, my stay was pleasant. Hopefully the hotel can take my input into consideration to provide an even better stay for future guests.