I have stayed at this hotel 6 times since June 2023. I stayed in room 915 and checked out on 6 July. This hotel is more frequented by families than couples, and there are quite a few Western tourists.
During this stay, there were minor problems in my room, so I explained the situation to the duty manager, and she quickly took care of it, so I didn't feel any inconvenience.
Accor platinum tier members are provided with a piece of cake and fruit as welcome food. For the use of welcome drink vouchers, the menu for gold/platinum/diamond tier is all the same (You can choose Bintang also). The coffee at this hotel is quite good, and the vegetables for breakfast are fresh. All the staff are friendly and speak English fluently. The pool is open until 10pm, but it will be quite cold if you swim after 8pm. The price of the pool bar's menu is all NETT, and Accor Plus discount doesn't seem to be apply in the pool bar.
All four Accor hotels in this city offer good service for the price, and except for Grand Mercure, the three hotels seem to be run by the same management. I have always been satisfied with this hotel every time I visit, so I will stay here again next time.
And even though I don't remember his name because I am not smart, I would like to commend the male staff at the front desk for always responding kindly whenever I ask questions. He appears to be of a higher rank than the average employee (who said Ciao Ciao to me on the evening of 5 July).
For Amex Platinum & Centurion cardholders : This hotel is not on the Amex FHR list so you won't get any benefits, but none of the hotels in this city are on the FHR list in the first place. And while it's really hard to use Amex in Indonesia, it works here without any problems. My black card works fine in here.
During this stay, there were minor problems in my room, so I explained the situation to the duty manager, and she quickly took care of it, so I didn't feel any inconvenience.
Accor platinum tier members are provided with a piece of cake and fruit as welcome food. For the use of welcome drink vouchers, the menu for gold/platinum/diamond tier is all the same (You can choose Bintang also). The coffee at this hotel is quite good, and the vegetables for breakfast are fresh. All the staff are friendly and speak English fluently. The pool is open until 10pm, but it will be quite cold if you swim after 8pm. The price of the pool bar's menu is all NETT, and Accor Plus discount doesn't seem to be apply in the pool bar.
All four Accor hotels in this city offer good service for the price, and except for Grand Mercure, the three hotels seem to be run by the same management. I have always been satisfied with this hotel every time I visit, so I will stay here again next time.
And even though I don't remember his name because I am not smart, I would like to commend the male staff at the front desk for always responding kindly whenever I ask questions. He appears to be of a higher rank than the average employee (who said Ciao Ciao to me on the evening of 5 July).
For Amex Platinum & Centurion cardholders : This hotel is not on the Amex FHR list so you won't get any benefits, but none of the hotels in this city are on the FHR list in the first place. And while it's really hard to use Amex in Indonesia, it works here without any problems. My black card works fine in here.