As an Accor member, I'm very pleased with the hospitality of the staff. Everyone is so welcome and friendly. I also saw the way they treat other guests in a great manner as well.
So their staff really worth a 5 star rating!
I've had some welcome drinks at my room, ica cafe latte & hot milk-tea which are great. I also ordered fried rice from the room service, which is also great.
Unfortunately, there are things that need to be improved:
1. The building, ornament, and the room are filled with Javanese culture, which is unique. However, some of the furniture looks rusty.
2. The AC on the lobby is lacking. It's really hot staying on the lobby.
3. The room is very spacious. However, the bathroom, despite its space, looks old and rusty. There's also problems with the sink & I have to call the engineer for that matter.
4. They don't give plastic bottled water to the room. Instead, they'd give reusable bottled water, and we could ask for a refill. However, when we asked for a refill, there are 2 problems: 1) the first bottled water filled with dirty water, we can see some dirt inside the water; 2) the second bottled water has a left over food on the cap (bekas daun bawang). Hence, the hygiene of the F& B should be reviewed further.
5. The TV has not been reset yet to the default setting. We can not watch TV easily.
I have also talked to the staff regarding this feedback. In the morning, one of the Accor staff members met us at the restaurant where I could share my feedback. The staff name is Mbak Felicia. She received all of our feedback & appologize on behalf of the hotel, which I think is a good gesture.
I'm hoping for the best for this hotel & good improvement in the future.
So their staff really worth a 5 star rating!
I've had some welcome drinks at my room, ica cafe latte & hot milk-tea which are great. I also ordered fried rice from the room service, which is also great.
Unfortunately, there are things that need to be improved:
1. The building, ornament, and the room are filled with Javanese culture, which is unique. However, some of the furniture looks rusty.
2. The AC on the lobby is lacking. It's really hot staying on the lobby.
3. The room is very spacious. However, the bathroom, despite its space, looks old and rusty. There's also problems with the sink & I have to call the engineer for that matter.
4. They don't give plastic bottled water to the room. Instead, they'd give reusable bottled water, and we could ask for a refill. However, when we asked for a refill, there are 2 problems: 1) the first bottled water filled with dirty water, we can see some dirt inside the water; 2) the second bottled water has a left over food on the cap (bekas daun bawang). Hence, the hygiene of the F& B should be reviewed further.
5. The TV has not been reset yet to the default setting. We can not watch TV easily.
I have also talked to the staff regarding this feedback. In the morning, one of the Accor staff members met us at the restaurant where I could share my feedback. The staff name is Mbak Felicia. She received all of our feedback & appologize on behalf of the hotel, which I think is a good gesture.
I'm hoping for the best for this hotel & good improvement in the future.