Review of Amanjiwo 5*

G.

2/10
We were putting AMAN at the top of our list of hotels after.
Outstanding recent visits to Aman Hotels in Sri Lanka, Turkey and.
Indonesia. However, follow-up to a recent visit to Amanjiwo has made.
Us realize the brand does not live up to its image or offer value for their highly priced offerings.
I sent the note below multiple times to the contact emails I had for.
The front desk, billing and on your inquiry form. I was disappointed.
To get no response to any of my notes. They seem to have been ignored.
Hoping that I would forget about this. I would have been happy to get.
A response that they are sorry but can not compensate me for my loss.
For some policy reason and that you will take action to make others.
Aware of the risks of their safe design. However, no response is not.
Acceptable behavior and we will have second thoughts about using their.
Hotels again. We are planning a trip to China for next year and were.
Considering the Aman Summer Palace in Beijing but are now leaning.
Toward the Rosewood Hotel there.
Unanswered note to hotel.
We recently had a wonderful stay at your hotel from September 10 to.
September 13. However, I want to report a problem we had. The safe in.
Your rooms is an unusual design in a drawer that has the door close.
Down on the contents. Most safes in hotel rooms open from the front.
On our last day at the hotel we put our iPad with our wallets and.
Passports in the safe when we went to breakfast. When we came back and.
Opened the safe we found out that the door of the safe cracked the.
Screen on our iPad when it closed and made it unusable. It appears.
That something on the bottom of the safe door is uneven and projects.
Out into the safe which hit the screen of the iPad. The safe door also.
Clamps down when closed that also caused the crack in the iPad. We.
Were leaving on a cruise from Bali that afternoon and had to purchase.
A new iPad at an IBOX store in Bali at a cost of US $ 409.31. I.
Reported this loss to the front desk when we checked out but I am not.
Sure if they recorded it. We would appreciate if the hotel could.
Reimburse us for our loss since we believe it was due to the design of.
Your safe. Thank you.