GZ Hotel Airport Köln Bonn

Hotel

The airport is dirty, terrible smell at several restrooms. Only 2 restaurants open when we arrived in the middle of the night. It lacks of organisation.

Absolute impudence the new parking system
Extra driven into the parking garage and not blocked like everyone the stand strip
Paid 4 Euro which was ok in the end but you came out of the parking garage so wrongly guided that you had to drive another round and there came the hacking
The supposedly free 10 min
Were mistaken we had to pay for 1 min again 5 euros at the exit
But it happened to almost all cars so that they had already paid and had to pay again
Absolute impudence.

Several hours of waiting time at the security checkpoints, as far too few lines were open. Very unfriendly staff. Unfortunately, not the first time. In my opinion, currently unacceptable conditions.

Usual smooth process at the last visit. But it bothered me that many people did not use the masks in the building properly and nothing was done to enforce the mask obligation. I didn't feel safe with it.

Simply zero! No helpfulness.

Pure chaos, miles of queues. You feel like a herd, no distance, no consideration for travelers with small children, far too few counters open, really sad at such a large airport, the main thing is the police stands on the edge in large crew and looks at dad chaos.

That was the very last thing today that all the staff there asked for help did!
My daughter missed the plane because of mismanagement, ignorance and laziness. From all employees to the police!
Shame on you all!

It's really a shame to call it an airport! About a 1 1/2 hour waiting time before the security check… And they don't change anything…!

Better information bechilderungen of the severely disabled toilet facilities.

Unfriendly staff!
First you have to call through hundreds of phone numbers to get to someone who is the contact person at Wisag. When you finally get a number, call there because you have one! Important! If you want to wat then write an email but don't call"
The "nice" man did not give his name or an email address! And that's where we start from scratch.
I think I'm in the wrong movie.

Parking at the terminal is the purest rip-off for 1.5 hours parking at the terminal. We will avoid this airport from now on.

Terrible service as usual at Cologne airport. No staff so huge queues and really unhelpful for cancelled flight last night.