Review of TITANIC Chaussee Berlin 4*

The hotel is centrally located — accessible to the airport via bus and subway, and by taxi, the fare is between Euro 22-25. It is near tram and Sbahn stations, too. The rooms are well lit, Wi-Fi is free and fast, the bathroom is spacious, the amenities are fine. Reception people, on the whole, were helpful with requests for directions. The buffet breakfast area was spacious and the food selection was vast and delicious. On TV channels, I would have wished there were more cable TV channels for English speaking guests. What was less than pleasant was Reservations. I sent an email in April 2018 requesting room reservation using the form designed for an international event to be held in Berlin this June 2018 which used Titanic as a preferred hotel. I received no confirmation, but neither did I receive a response acknowledging my request for reservation. I arrived at the hotel after a 15-hour flight to find the check in guy say that I had no reservation. I showed them the email I sent to them in April, and the only comment I got was they did not send any confirmation to me. It was a less than hospitable response and quite annoying after so many hours of long-haul flight. I eventually got a room through some rearrangement by the event organizer, no thanks to Titanic people. For a hotel which is considered quite close to 4 or 5 star, the way their reservation disregards emails sent to its email address is distressing and truly diminished what should have been a very pleasant and memorable first visit to Berlin.