Review of Hôtel Madame 2*

DO NOT BOOK THIS HOTEL! I have never written a negative review but our 21st wedding anniversary was ruined because of this hotel. We booked a comfort room. I emailed the hotel the week before to say it was our wedding anniversary and we were looking forward to our stay. On arrival we were definitely NOT given a comfort room. It is now clear on their website that we were given the lesser standard room in the attic. The windows were rotten with the paint having come off and the windows would not shut properly. The shower smelt of damp and mould. We rang down to reception to ask to be moved. We were told we could be moved, hopefully, the next day to a comfort room so confirming we had not been given the room booked. The room was SO bad we could not stay. We went down to reception to express our upset and the lady then tried to say our room was a comfort room. It was not. We said unless they could provide us with the room booked we would have to leave and try and find another hotel. The receptionist was rude and unhelpful. On return I then realised that the hotel had taken from my "holding" bank card a fee of £100 despite the fault having been all their own and having given us a less superior room and having mis-sold the room to us. I have emailed the hotel to ask for a refund but even more disgustingly have not even had the courtesy of a reply. Absolutely shocking. In all my years of travelling I have never experienced such appalling service and mis-selling of a room. Do NOT BOOK this hotel.